Delena Kitts

Dedicated practice manager recognized for strong communication and effective team leadership. Committed to maintaining regulatory compliance and fostering positive patient relationships to drive practice success.

Practice Manager - East Tennessee Nephrology - Knoxville, TN

(2015-05)

• Managed daily operations of nephrology practice for optimal patient care.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Oversaw staff scheduling and resource allocation, enhancing operational efficiency.
• Coordinated patient appointments and follow-ups to maintain service continuity.
• Trained and mentored new staff on office procedures and patient interactions.
• Maintained compliance with healthcare regulations and standards in practice operations.
• Collaborated with physicians to streamline treatment protocols and processes.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Managed vendor relationships for supplies and services related to the practice.
• Conducted regular meetings with staff to address operational issues and improve interdepartmental communication.
• Supported practice staff by streamlining processes and facilitating better workflow.
• Maintained financial records, including billing and accounts receivable and payable.
• Communicated with patients with compassion while keeping medical information private.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.

PCT - Fresenius Dialysis Center - Knoxville, TN

(2008-02 - 2015-05)

• Monitored patient vital signs during dialysis treatments.
• Prepared and calibrated dialysis machines for patient use.
• Educated patients on dialysis procedures and care plans to enhance their understanding and adherence.
• Documented patient information accurately in electronic health records.
• Supported patients with mobility and comfort during sessions.
• Collaborated with nurses to ensure effective care delivery.
• Provided emotional support to patients and families during treatments.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
• Facilitated patient admissions and discharges to streamline workflow and improve patient experience.
• Conducted safety rounds regularly to ensure safe environment for patients.
• Monitored changes in patient's conditions and reported abnormalities to RN on duty to ensure timely interventions.
• Helped create a safe environment by following infection control policies.
• Responded quickly in emergency situations by providing appropriate first aid measures.
• Instructed new employees on proper techniques of performing daily tasks.
• Managed multiple tasks simultaneously while maintaining attention to detail.

Associate of Science - Nursing - Lincoln Memorial University (2005-05)