Janiyah Johnson

Dynamic customer service professional with nearly two years of experience in retail and automotive environments. Demonstrated skills in sales, cash handling, and effective customer communication. Proven track record in engaging clients, managing high-paced tasks, and delivering positive interactions. Poised to apply practical sales and service expertise to drive AT&T customer engagement initiatives.

Sales Associate - Express - Austin, TX

(2025-10)

• Engaged customers by effectively communicating promotions, discounts, and special offers to drive sales
• Demonstrated strong customer communication skills to enhance shopping experiences
• Managed multiple tasks efficiently during busy periods, showcasing excellent time management
• Maintained a clean and organized work environment to support positive customer interactions

Tesla - Tesla - Austin, TX

(2026-01 - 2026-06)

• Performed detailed inspections and maintenance on vehicles to ensure optimal condition
• Conducted thorough interior and exterior vehicle detailing to maintain high standards
• Inspected tires and vehicle components to identify and address issues proactively
• Safely transported vehicles to various locations as required

Online Personal Shopper - Walmart - Chesapeake, VA

(2025-02 - 2025-08)

• Ensured order accuracy by carefully selecting and verifying items against customer orders
• Communicated with customers to clarify preferences and provide updates when necessary
• Checked product quality including freshness and expiration dates to guarantee satisfaction
• Managed substitutions effectively when items were out of stock to maintain order completeness
• Handled merchandise with care to prevent damage during selection and preparation

Cashier/Sales Associate - Food Lion - Chesapeake, VA

(2025-01 - 2025-08)

• Delivered exceptional customer service by greeting customers warmly and addressing inquiries promptly
• Processed customer transactions accurately using POS systems, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes efficiently during peak hours while maintaining accuracy
• Utilized POS system to apply discounts, coupons, gift cards, and loyalty rewards effectively
• Assisted in training new cashiers on transaction procedures and customer issue resolution

High school diploma - Oscar F. Smith High School (2019-09 - 2023-06)

Upper secondary education