Desiree Rodriguez

Dedicated and dependable professional with over nine years of experience in customer service, logistics, warehouse operations, supervision, and team leadership. Proven ability to lead teams, solve problems, maintain safety and compliance standards, and deliver exceptional customer experiences. Skilled at adapting to fast-paced environments while maintaining accuracy, efficiency, and professionalism.

Seeking an opportunity to l contribute strong organizational, communication, and leadership skills to a growing organization.

Area Stock Supervisor at Ross (2025-06 – Present)

• Supervise stockroom operations to ensure efficient processing, organization, and replenishment of merchandise.
• Oversee team members in receiving, sorting, and distributing inventory.
• Maintain accurate inventory control through audits, cycle counts, and discrepancy resolution.
• Enforce safety standards and operational procedures.
• Train associates to improve productivity and workflow efficiency.
• Collaborate with management to meet store goals and improve operations.

Delivery Associate at SGLT (2024-05 – Present)

• Participate in daily route planning and safety briefings.
• Load delivery vehicles and assist team during loadout.
• Navigate routes using GPS and ensure safe, timely deliveries.
• Complete vehicle inspections and post-route checklists.

Customer Service Representative at Avesis (2022-09 – 2024-04)

• Managed high-volume inbound calls with accuracy and professionalism.
• Maintained HIPAA and PHI compliance.
• Resolved customer concerns using empathy and active listening.
• Followed scripts and procedures to ensure consistent service quality.

Supervisor at Amazon (2020-11 – 2022-09)

• Supervised warehouse associates and maintained productivity goals.
• Enforced safety procedures and conducted shipment inspections.
• Resolved inventory issues and performed audits.
• Trained and onboarded new employees.

Restaurant Supervisor at Johnny Rockets (2018-08 – 2020-04)

• Managed daily restaurant operations and staff performance.
• Conducted training and ensured food safety compliance.
• Managed inventory and supply ordering.
• Coordinated scheduling and workflow efficiency.

Server at Buca di Beppo (2015-03 – 2018-08)

• Provided customer service in a fast-paced restaurant environment.
• Took and communicated orders accurately to kitchen staff.
• Delivered food and ensured customer satisfaction.
• Built strong guest relationships through professional service.

Certificate Program – Glendale Community College (2024-08)

High School Diploma – ECademie High School (2011-05)