Destyni Hamilton

Receptionist with extensive experience in managing calls, scheduling appointments, and resolving complaints efficiently. Skilled in data entry, report generation, and maintaining updated accounts. Known for active listening and critical thinking, providing excellent customer service and ensuring smooth office operations.

Business Assistant - Palm Center Dental - Houston, TX

(2024-06)

• Managed daily office operations to ensure efficiency and excellent patient service.
• Handled scheduling, insurance verification, billing, and collections.
• Supported dentists and hygienists by maintaining accurate patient records and coordinating treatment plans.
• Trained and supervised new front desk employees on office procedures and software.
• Ensured HIPAA compliance and maintained a professional, welcoming environment for all patients.

Receptionist/Scheduler - Creative Smiles & KidZone Dental - Missouri City, TX

(2023-10 - 2024-06)

• Checked patients in and out, collected patient payments, and audited schedules.
• Confirmed appointments and made follow-up calls within 24 hours for missed calls and voicemails.
• Coordinated treatment plans and insurance verifications, including Medicaid benefits and procedure pricing.
• Faxed and followed up on medical clearances; maintained organized patient communication.

Customer Service Representative (High School Internship) - Aspen Dental - Houston, TX

(2023-05 - 2023-05)

• Participated in meetings and training sessions to stay informed about product updates.
• Assisted in resolving customer service complaints and improving customer satisfaction processes.
• Developed communication skills through direct interaction with customers and team members.

High School Diploma - Natchitoches Central High School (2023-05)