Assistant Manager at Storage Asset Management (2024-01 – Present)
- Managed opening and closing procedures and recommended changes to enhance efficiency in daily activities.
- Coordinated commercial lease agreements and maintained strong relationships with tenants and property owners.
- Assisted with lease preparation, renewals, tenant communications, and property administration for commercial properties.
- Provided exceptional customer service while supporting commercial leasing operations.
- Managed residential and commercial leasing activities, assisting prospective tenants throughout the leasing process.
- Assisted customers in selecting ideal storage solutions.
- Manage store banking responsibilities including deposits and withdrawals.
- Conduct marketing initiatives to grow the client base.
- Handle daily phone inquiries regarding payments, rentals and service issues.
- Provide exceptional customer service and support daily operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responding to customer concerns, working with managers to significantly raise customer satisfaction ratings.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Member at What's POPPIN (2022-11 – 2024-01)
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained a productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performances.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Contributed a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Participated in community events, strengthening the store's local engagement and reputation.
- Fostered a positive work environment, leading by example and offering support to team members as needed.
Team Member at Boot Barn (2021-12 – 2022-05)
- Maintained a productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payments for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored and verified merchandise for proper prices and labels.
- Exceeded performance goals through diligent task completion, attention to detail, and consider follow-through on assignments.
- Assisted in onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Maintained a clean and orderly store environment, ensuring a pleasant shopping experience for customers.
- Supported new staff through a comprehensive onboarding process, ensuring smooth transitions into their new roles.
- Enhanced store security measures, reducing incidents of theft and loss.
- Conducted product demonstration, enhancing customer engagement and interest.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Increased sales through effective product placement, and persuasive communication skills.
- Coordinated with supplies to ensure timely delivery of products and resolve any discrepancies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
