Nathaniel Nelson

Dynamic assistant manager with a proven track record at Storage Asset Management, excelling in customer service and team leadership. Enhanced operational efficiency and increased customer satisfaction through strategic problem-solving and effective conflict resolution. Skilled in money-handling and fostering a loyal client base, driving significant sales growth and repeat business.

Assistant Manager at Storage Asset Management (2024-01 – Present)

• Managed opening and closing procedures and recommended changes to enhance efficiency in daily activities.
• Coordinated commercial lease agreements and maintained strong relationships with tenants and property owners.
• Assisted with lease preparation, renewals, tenant communications, and property administration for commercial properties.
• Provided exceptional customer service while supporting commercial leasing operations.
• Managed residential and commercial leasing activities, assisting prospective tenants throughout the leasing process.
• Assisted customers in selecting ideal storage solutions.
• Manage store banking responsibilities including deposits and withdrawals.
• Conduct marketing initiatives to grow the client base.
• Handle daily phone inquiries regarding payments, rentals and service issues.
• Provide exceptional customer service and support daily operations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responding to customer concerns, working with managers to significantly raise customer satisfaction ratings.
• Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
• Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
• Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
• Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Member at What's POPPIN (2022-11 – 2024-01)

• Keep work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained a productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performances.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in a polite and professional manner.
• Contributed a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.
• Participated in community events, strengthening the store's local engagement and reputation.
• Fostered a positive work environment, leading by example and offering support to team members as needed.

Team Member at Boot Barn (2021-12 – 2022-05)

• Maintained a productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payments for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Monitored and verified merchandise for proper prices and labels.
• Exceeded performance goals through diligent task completion, attention to detail, and consider follow-through on assignments.
• Assisted in onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Facilitated team training sessions, improving overall performance and knowledge of best practices.
• Maintained a clean and orderly store environment, ensuring a pleasant shopping experience for customers.
• Supported new staff through a comprehensive onboarding process, ensuring smooth transitions into their new roles.
• Enhanced store security measures, reducing incidents of theft and loss.
• Conducted product demonstration, enhancing customer engagement and interest.
• Boosted team morale and productivity with recognition programs and constructive feedback.
• Increased sales through effective product placement, and persuasive communication skills.
• Coordinated with supplies to ensure timely delivery of products and resolve any discrepancies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.

– Tarrant County College (2022-08 – 2023-12)

High School Diploma – L.D Bell (2018-08 – 2022-05)