Dianadra Callis

Motivated, results-driven, team-oriented, and professional with a diversified cross-functional portfolio in the medical/healthcare industry. Poised and competent with demonstrated ability to easily transcend cultural differences. Recognized for taking the initiative to support the improvement of operational performance and goals. Consistently accomplishes goals and excels above expectations. Thrives in deadline-driven environments and is skilled with multi-tasking.

Medical Front Desk Receptionist - ICMG - Interventional Cardiology Medical Group - West Hills, CA

(2022-09)

• Answering of high volume calls
• Registration and Check in of patients
• Collect Co-payments
• Insurance verification

Front Desk Assistant/Receptionist - Unio Health Care Partners - Woodlake, CA

(2023-11 - 2024-08)

• Check in pts collect co pays
• Check our pts collect pmts for in house test
• Answer high volume phones calls daily
• Schedule pts for appts
• Fax reports returned messages daily
• Put up charts for the dr to see there pts ect

Patient Payment Solutions - Pacific Dental Service - Henderson, NV

(2019-01 - 2022-12)

• Dental Financial Account Associated
• Payment Adjustment
• Create Accounts, Cancel accounts
• Arrange payments via phone

Scheduling Coordinator/Outpatient Registration Support Clerk (Radiology) - Hackensack University Medical Center - Hackensack, NJ

(2003-01 - 2019-12)

• Schedule appointments for examinations in hospital clinics, according to the nature of illness
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
• Make daily judgments over the telephone as to the timeframe in which patients should be seen based on past experience and the examination of provided information
• Performs schedule maintenance based on provider needs
• Assist in the training of less experienced personnel as instructed
• Perform complex coordination among internal physicians, external physicians, patients, and nurses to assure that all necessary tests are performed and paperwork is complete
• Conducts patient interviews to obtain required information, complete requested forms, and obtain signatures
• Gives general information about outpatient care and answers telephone communications
• Explains hospital's financial policy to patients
• Distributes information to required hospitals
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Complies with Medicare/Medicaid and other insurance rules and insurance forms
• Identifies insurance plans which need to have a referral
• Provides administrative support to the support services department and other departments as needed
• Maintains confidentiality of information while performing high level administrative and secretarial support responsibilities and represents the company in a positive and appropriate manner
• Assimilates daily mail for delivery to clinician offices and patient letters for mail delivery
• Disposes of office records/files in accordance with the office file plan
• Assists medical staff in locating and gathering needed medical records and documentation
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Maintains general medical records
• Ensures all forms are appropriately completed and filed
• Retrieves, receives, and stores medical records
• Ensures all medical records are available for appointment as needed
• Copy records as requested
• Provides support to senior management to include; writing procedures, typing consult letters, clerical support as needed or requested

Associate in Business Administration - Business Administration - Bergen Community College (1996-01 - 1999-12)

Virginia State College (1995-01 - 1996-12)

Hackensack High School (1995-01 - 1995-12)