Duwayne Upton

Experienced client services and business professional with a background spanning banking leadership, sales management, mortgage and real estate, customer relationships, operations, and team development.

Former Regional Vice

President and Branch Sales Manager who built long-term client relationships, coached teams, improved service processes, supported business growth, and resolved customer issues in high-accountability environments. Known for professionalism, sound judgment, clear communication, adaptability, and a results-oriented approach. Seeking a remote client success, customer experience, account management, or corporate customer-service role offering an opportunity to apply extensive relationship and leadership experience while building current corporate experience.

Vice President - UPTON MORTGAGE & REAL ESTATE GROUP - Arlington, TX

(1999-07)

Manage client relationships, sales activity, business operations, and day to day priorities within a mortgage and real estate organization.

• Build and maintain trusted relationships with clients, referral partners, and business stakeholders through responsive service and effective communication.
• Coordinate multiple transactions and projects while meeting deadlines, resolving issues, and maintaining attention to detail.
• Evaluate customer needs, identify solutions, and guide clients through complex processes from initial contact through completion.
• Adapt quickly to changing market conditions, technologies, software applications, and business requirements.
• Apply sound judgment and critical thinking to troubleshoot problems and make timely decisions.
• Manage competing priorities independently while collaborating with clients, partners, and other professionals to achieve successful outcomes.

Branch Sales Manager - NationsBank - Dallas, TX

(1997-03 - 1999-07)

• Led branch sales and client-service teams in achieving quarterly business and performance objectives through coaching and performance management.
• Developed sales initiatives designed to strengthen customer engagement, retention, referrals, and business growth.
• Managed key client relationships, identified customer needs, and recommended appropriate banking solutions.
• Oversaw daily branch operations while maintaining compliance with company policies, procedures, and regulatory standards.
• Trained and coached employees on sales techniques, banking systems, customer-service standards, and relationship development.
• Partnered with upper management to analyze performance metrics and refine sales and service strategies.
• Mentored team members and addressed performance opportunities to strengthen branch results.

Regional Vice President, Branch Management - First State Bank of Austin - Austin, TX

(1992-06 - 1997-02)

• Directed regional banking strategies focused on customer engagement, satisfaction, business development, and operational performance.
• Developed and maintained relationships with key clients and community stakeholders to support business growth.
• Oversaw operational efficiency across branches and implemented streamlined processes to improve service delivery.
• Led cross-functional teams and community outreach initiatives while balancing customer, employee, and business priorities.
• Analyzed market trends and customer preferences to support strategic planning and business decisions.
• Facilitated organizational change and helped teams adapt to shifting market dynamics and customer needs.
• Mentored direct reports and fostered a culture of accountability, professional development, and service excellence.

Bachelor of Arts - Business Communications - University of Texas at Arlington

Banking coursework: Bank Operations, Retail Branch Management, Consumer Lending, General Banking - American Institute of Banking