Roselyn Cumbo

Customer-focused and business-minded professional with 10+ years of experience delivering exceptional customer experiences, managing day-to-day operations, building client relationships, and supporting business growth. Experienced across in-person, phone, online ordering, delivery platforms, and social media channels. Known for creative problem-solving, clear communication, organization, and the ability to manage multiple priorities in fast-paced environments.

Brings a hands-on understanding of the customer journey—from initial engagement and purchase through service, issue resolution, and repeat business.

Assistant Manager at PIG N OUT (2013-01 – Present)

• Build and maintain long-term customer relationships by providing personalized, responsive service and creating positive experiences across multiple customer touchpoints.
• Support the full customer journey through in-person service, phone interactions, online ordering, digital orders, delivery-platform orders, issue resolution, and follow-up.
• Manage customer questions, concerns, order issues, and service challenges with a calm, solutions-oriented approach.
• Coordinate multiple priorities in a fast-paced environment while maintaining accuracy, efficiency, and a high standard of customer service.
• Assist with daily operations, workflow coordination, team support, and maintaining consistent service standards; help train and support team members.
• Monitor customer needs and feedback to identify opportunities to improve service, operations, and the overall customer experience.
• Promote the business directly within the community and through social media, increasing brand awareness, customer engagement, and repeat business.
• Help manage online and third-party ordering channels, ensuring orders are accurately processed and customer issues are addressed quickly.
• Work across customer service, operations, marketing, and team-management responsibilities while adapting quickly as priorities change.
• Contribute to business growth through customer engagement, community relationships, digital promotion, and hands-on operational support.

Customer Service Representative at BELCHER INSURANCE AGENCY (2017-02 – 2020-08)

• Served as a primary point of contact for customers, providing professional support with questions, service needs, and account-related concerns.
• Built trusted client relationships through active listening, clear communication, responsiveness, and consistent follow-through.
• Identified customer needs and worked toward practical solutions while maintaining a positive and professional experience.
• Managed multiple customer requests and priorities while maintaining accuracy and attention to detail.
• Explained insurance information clearly and in an easy-to-understand manner based on each customer's individual needs.
• Followed up on customer requests to ensure issues were resolved and customers received the support they needed.
• Collaborated with team members to address customer concerns and provide efficient, seamless service.
• Handled confidential customer information with professionalism and discretion.