Elna Manoj

Detail-oriented IT Specialist and Field Service Engineer holding an Active Secret Clearance. Supported mission-critical systems through troubleshooting, network activity monitoring, and data backup and recovery. Transitioned focus towards security monitoring, incident response, and threat detection, contributing to enhanced system reliability and operational efficiency.

Field Service Engineer at ASM (2026-05 – Present)

• Troubleshoot complex hardware, software, and equipment issues using systematic diagnostic and root-cause analysis techniques to restore system functionality and minimize downtime.
• Configure and troubleshoot equipment interfaces, load ports, robotics, and system components while following technical procedures and operational controls.
• Perform equipment installation, robot calibration/teaching, FEBRT setup, and load port configuration while documenting technical activities and troubleshooting results.
• Monitored equipment performance and system conditions to identify abnormalities and investigate failures, implementing corrective actions to enhance system reliability.
• Collaborated with cross-functional engineering and customer teams to investigate technical issues, effectively communicating findings and implementing solutions to resolve challenges.
• Maintained technical documentation and customer communication throughout troubleshooting and resolution processes, ensuring clarity and continuity in support efforts.

IT Specialist at US Army (2025-06 – Present)

• Monitor network activity and system operations to identify connectivity and performance issues and support timely resolution.
• Monitored network activity and system operations to identify and resolve connectivity and performance issues, ensuring optimal IT service delivery.
• Work with users and technical personnel to diagnose problems, escalate complex issues, and restore system functionality.
• Assist with maintaining and troubleshooting IT systems in accordance with organizational procedures and security requirements.
• Documented technical issues, troubleshooting steps, and resolutions to enhance system reliability and ensure continuity of operations.
• Collaborated with users and technical personnel to diagnose problems, escalate complex issues, and restore system functionality efficiently.

Manufacturing Engineer Intern at EMSCO (2024-11 – 2025-06)

• Troubleshoot electrical, mechanical, and electronic systems during assembly and testing, identifying failures to ensure optimal equipment functionality.
• Tested circuit board assemblies, electrical wire harnesses, and mechanical/electrical systems to verify compliance with technical requirements.
• Troubleshoot electrical, mechanical, and electronic systems during assembly and testing to identify failures and ensure equipment functionality.
• Executed technical documentation, engineering procedures, and quality requirements throughout equipment assembly and testing.
• Followed technical documentation, engineering procedures, and quality requirements during equipment assembly and testing.

Bachelor of Science in Biomedical Engineering – Virginia Commonwealth University (2021-08 – 2025-06)