Emma Cooney

Customer Success Manager with a strong record at BRYCER, achieving 98.5% client retention and onboarding over 90 accounts. Specializes in SaaS solutions and consultative sales, utilizing data analysis and client training to drive growth and improve customer satisfaction. Proficient in digital marketing strategies and establishing robust client relationships.

Customer Success Manager at BRYCER - The Compliance Engine (2023-05 – Present)

• Manage 200+ city and county government SaaS accounts across a five-state Southwest U.S. region, overseeing onboarding, training, support, and ongoing customer success.
• Serve as a strategic advisor, delivering technical reporting and analytics solutions in partnership with internal IT and engineering teams.
• Drive account expansion through new products and services, contributing to consistent quarter-over-quarter ARR growth.
• Lead in-person trainings, executive presentations, and quarterly business reviews.
• Maintain 98.5%+ client retention and successfully onboarded 90+ new accounts within 18 months.

Classical Mat & Reformer Instructor at Classical Pilates Studio (2022-01 – 2025-01)

• Delivered private and group Pilates instruction, designing customized programs focused on form, safety, and measurable client progress.

Operations & Event Coordinator at Ideal Consumer Events (2022-06 – 2023-05)

• Supported operations for 300+ weekly consumer brand events, managing staffing, scheduling, logistics, billing, and customer service.
• Led social media and digital marketing initiatives across multiple platforms to increase event engagement and brand visibility.
• Utilized Microsoft Access for event planning, data analysis, and supplier/distributor billing.

Hostess at Oxford Canteen (2021-11 – 2022-05)

• Provided high-volume customer service, managed POS transactions, prepared food and beverages, and maintained service standards in fast-paced environments.

Bartender at Tangos (2021-05 – 2021-09)

• Provided high-volume customer service, managed POS transactions, prepared food and beverages, and maintained service standards in fast-paced environments.

Bachelor of Arts in Integrated Marketing Communications – University of Mississippi (2022-05)