Erin Mueller

Hospitality, sales, client experience, and business development professional with 8+ years of success designing exceptional experiences for clients. Proven track record of building trusted relationships, generating revenue, managing complex logistics, and delivering personalized service in luxury hospitality environments. Passionate about creating meaningful experiences and driving business growth through strategic partnerships and exceptional client service.

Operations & Business Development Manager at 828 VMC (2025-02 – Present)

• Drove business development initiatives to secure new venue management partnerships through prospecting, networking, tradeshows, and strategic outreach
• Owned performance management across sales, operations, and guest experience using KPIs to drive revenue growth and operational efficiency
• Built and maintained trusted relationships with venue owners through strategic planning, reporting, and proactive issue resolution
• Led end-to-end operations for managed venues, delivering monthly sales targets while maintaining cost and budget discipline
• Recruited, onboarded, and developed venue teams, building high-performing, service-driven culture

Venue Manager at 828 VMC (2021-11 – 2025-02)

• Generated $4.7M+ in venue revenue while managing the full client lifecycle from inquiry through event execution.
• Consistently exceeded annual sales goals while delivering personalized experiences for weddings, corporate events, and social celebrations.
• Delivered and exceeded monthly, quarterly, and annual sales targets across diverse event segments
• Managed the full sales lifecycle from initial inquiry through booking, including proactive lead prospecting
• Ensured seamless venue operations and consistently exceptional guest and client experiences
• Oversaw event operations, venue maintenance coordination, and logistical execution to ensure event success
• Tracked and analyzed performance metrics to drive operational efficiency and sales effectiveness
• Led vendor relationships and on-site teams with a focus on accountability, communication, and results
• Upheld company standards while fostering a positive, high-performing, and collaborative work environment

Event Operations Manager at Cheekwood (2020-02 – 2021-11)

• Managed high-touch client relationships for weddings, galas, and private events ranging from $50,000 to over $500,000 in spend
• Delivered personalized experiences for discerning clientele with exceptionally high service expectations
• Led logistical planning and on-site execution for external client events and internal development programs
• Partnered cross-functionally with internal departments to support nonprofit events, fundraising initiatives, and public programs
• Prepared and facilitated weekly logistics meetings to align internal teams on timelines, resources, and event execution
• Managed departmental accounting and bookkeeping, including purchase approvals, invoicing, profit margin tracking, and accounts payable
• Oversaw Event Operations Coordinator with full responsibility for beverage operations, including inventory management, ordering, and cost control
• Directed beverage menu development, part-time staff scheduling, and on-site team management to support efficient, high-quality service

Event Coordinator at Cheekwood (2017-08 – 2020-02)

• Served as on-site event supervisor for weddings and special events, working directly with clients, vendors, planners, and internal staff
• Managed all bar operations, including inventory control, staff scheduling, and on-site supervision
• Acted as primary liaison between vendors to ensure clear, continuous communication throughout event execution
• Partnered with the Special Events Manager to coordinate equipment rentals and event setup for internal and external programs
• Conducted client site visits and venue walkthroughs to support event planning and booking decisions
• Represented the venue at networking events and industry functions, generating leads and increasing venue rental revenue

Event Intern at Volunteer Princess Yacht (2016-12 – 2017-05)

• Supported the Sales Manager with sales calls, site visits, venue tours, bookings, and preparation of quotes, contracts, and invoices
• Led service and bar staff during public and private events, ensuring smooth banquet-style service execution
• Provided flexible on-site support by rotating between bar, service, and galley roles as needed

Bachelor of Science in Retail, Hospitality & Tourism Management – University of Tennessee, Knoxville (2017-05)