Felisa Nicole

Dedicated customer service professional with over 15 years of experience in resolving customer issues and enhancing satisfaction through effective communication. Seeking to contribute excellent service, strong work ethics, and productivity in alignment with company goals.

FRONT END CUSTOMER SERVICE - WALMART - OCOEE FL

(2024-01)

• Conduct empathy and friendly behavior to enhance customer experience and overall satisfaction.
• Process customer transactions efficiently and accurately at a leading retail store.
• Assist customers with product inquiries and provide excellent service consistently.
• Maintain cleanliness and organization of checkout areas to enhance shopping experience.
• Adhere to company policies and procedures regarding cash handling, refunds and exchanges.

CAREGIVER - PRIVATE CARE - ORLANDO FL

(2021-01 - 2025-01)

• Provided part-time care and personal assistance to patient with diverse needs.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Administered medications according to routine, recorded vital signs and changes in behavior.
• Used positive reinforcement to encourage good behavior and participation in daily activities.
• Maintained clean and well-organized environment for patients' happiness and safety.

REGISTERED PHARMACY TECHNICIAN - WALMART - APOPKA FL

(2016-01 - 2024-01)

• Processed prescription orders accurately and efficiently for customer fulfillment.
• Assisted pharmacist in medication management and inventory control tasks.
• Operated multiple pharmacy software to maintain patient records and prescriptions.
• Handled insurance claims and resolved billing resolutions in alignment with pharmacy laws.
• Developed strong working relationships with physicians' practice regarding prescription inquiries.

Pharmacy Technician Certification (CPhT), Pharmacy Technician Registration (RPhT) - PHARMACEUTICAL MEDICINE - WPT UNIVERSITY (2017-06)