Neyney Rod
Dedicated Customer Service Professional with 20+ years of experience delivering high-quality support, resolving complex issues, and improving customer satisfaction.
Talent
Orlando, FLMember since May 27, 2026
Customer SupportConflict ResolutionRemote CommunicationCRM SystemsProcess ImprovementTeam Training
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Customer SupportConflict ResolutionRemote CommunicationCRM SystemsProcess Improvement
About
Dedicated Customer Service Professional with 20+ years of experience delivering high-quality support, resolving complex issues, and improving customer satisfaction.
Experience
Caregiver at Self-Employed (2023-01 – Present)
- Provide personalized care, maintain documentation, and communicate with families.
Senior Customer Care Professional at Spectrum (2007-01 – 2023-12)
- Resolved escalations, improved satisfaction, mentored staff, and enhanced workflows.
Assistant Manager (2006-01 – 2007-12)
- Managed operations and coordinated team responsibilities.
Office Manager (1996-01 – 2005-12)
- Oversaw office operations and improved efficiency.
Education
Certificate of Completion – Plaza Business Institute
– International Career Institute
– William H. Maxwell H.S.
Skills
resolving complex issuesand improving customer satisfaction.
