Gavina Sow
Professional and guest-focused concierge professional with experience in luxury-style resident services, hospitality, and front desk operations
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About
Professional and guest-focused concierge professional with experience in luxury-style resident services, hospitality, and front desk operations. Skilled in resident relations, visitor management, package handling, and creating welcoming experiences in fast-paced environments. Known for professionalism, communication, organization, and maintaining a polished front desk presence. Flexible and dependable with availability for evening and weekend shifts.
Experience
Concierge at AclassConcierge (2026-02 – Present)
Provide exceptional front desk and resident support while maintaining a professional and welcoming environment.
- Manage package room organization and ensure accurate resident package distribution.
- Assist residents and guests with visitor access, inquiries, and building information.
- Maintain detailed shift reports and communicate updates to management and staff.
- Support smooth daily operations through strong communication and multitasking.
Host at Matchbox (2025-03 – 2025-09)
Served as the first point of contact for guests while delivering high-quality customer service.
- Managed reservations, waitlists, and front-of-house coordination in a busy environment.
- Handled guest concerns and special requests with professionalism and efficiency.
- Collaborated with staff to maintain positive guest experiences during high-volume shifts.
Food Runner at Miss Toya's (2024-09 – 2025-04)
Supported front-of-house operations and ensured prompt guest service.
- Maintained communication with hosts, servers, and kitchen staff during busy shifts.
- Helped create an organized and welcoming dining experience.
Crew Member at Dunkin' (2025-10 – 2025-12)
Delivered friendly and efficient customer service in a fast-paced environment.
- Handled transactions accurately while maintaining professionalism.
- Maintained clean and organized guest-facing areas.
Cashier / Sales Associate at Ross (2025-05 – 2025-09)
Provided attentive customer support and resolved concerns professionally.
- Maintained organization and efficiency at the point of sale.
- Supported positive customer experiences in a high-traffic retail environment.
Education
Business Administration in Business Administration – Montgomery College (2024)
High School Diploma – Northwood High School (2024)
