Génesis C.

Detail-oriented professional with over 5 years of experience across Customer Service, Workforce Management, Partner Relations, and Corporate Travel Coordination. Highly adept at leveraging AI tools to streamline workflows, automate repetitive tasks, and drive daily productivity. Combines a comprehensive command of both Google Workspace and Microsoft 365 environments with advanced Excel capabilities for data management.

Proven ability to handle high-value virtual client interactions, apply consultative soft sales strategies, and deliver real-time data analysis in fast-paced environments. Strong communicator skilled at managing diverse stakeholder needs and solving complex issues under pressure.

YOUTUBE PARTNER MANAGER (SOFT SALES) at Teleperformance (2025-08 – Present)

• Manage key relationships with YouTube creators through video consultations, driving platform engagement and feature adoption.
• Apply consultative sales techniques to identify creator needs, recommending tailored features and growth strategies.
• Utilize Google Workspace environments to support cross-functional collaboration and stakeholder management.
• Incorporate AI tools and prompt engineering to optimize account reviews, track content trends, and improve communication workflows.

TRAVEL COUNSELLOR I at CWT (2025-03 – 2025-05)

• Provided premium travel consulting for corporate clients, handling complex global itineraries and building strong account relationships.
• Relied on in-depth knowledge of Sabre GDS and proprietary travel software to deliver accurate, cost-effective bookings.

COLLECTIONS CUSTOMER SERVICE REPRESENTATIVE at Concentrix (2024-11 – 2025-01)

• Handled inbound and outbound customer service and collections calls, consistently meeting performance and quality targets.
• Negotiated workable payment solutions and resolved account inquiries while balancing policy compliance with empathy.

REAL-TIME ANALYST / WORKFORCE MANAGEMENT SPECIALIST at Sykes Enterprises Inc. (2020-07 – 2024-09)

• Oversaw real-time monitoring, volume forecasting, and schedule adjustments across large operations to maintain strict KPI compliance.
• Developed and audited payroll and operational performance reports using advanced Excel functions (nested formulas, pivot tables, and data modeling).
• Handled administrative tasks, workforce support, and database reconstruction to maximize scheduling efficiency.

CUSTOMER SERVICE REPRESENTATIVE at Sykes Enterprises Inc. (2019-11 – 2020-07)

• Delivered omnichannel support via phone, chat, and email, consistently maintaining high customer satisfaction ratings.

Technical Degree in Graphic Design – Universidad Veritas

High School Diploma – Colegio de Santa Ana (2017)