Gertrude Shembo

Detail-oriented professional with over 15 years of experience in high-volume operational environments, specializing in Inbound Call Management and Account research. Proven track record of maintaining strict Customer confidentiality while utilizing Windows applications and web-based systems to process complex transactions. Expert in meeting performance metrics and ensuring schedule adherence within large-scale corporate structures like Walmart and healthcare facilities.

Analyst - WALMART - CHARLOTTE, NC

(2019-11)

• Manage full compliance with local, state, and federal regulations, prioritizing customer confidentiality and data security protocols.
• Access and analyze web-based application data to support the execution of strategic plans, ensuring 100% schedule adherence to operational timelines.
• Process quality control documentation using Windows applications to maintain rigorous business standards and enhance operational effectiveness.
• Communicate best practices and deliver training to team members to ensure the department consistently meets performance metrics.

Accounts Payable Specialist - WALMART - CHARLOTTE, NC

(2018-03 - 2019-11)

• Manage daily work baskets in a high-volume environment, consistently meeting performance metrics for transaction volume and accuracy.
• Listen to and resolve complex vendor inquiries, serving as a primary contact for assigned warehouses to facilitate inbound call management.
• Perform exhaustive account research to resolve invoice discrepancies, ensuring accurate processing of state and federal financial obligations.
• Communicate technical guidance to peers to improve team-wide adherence to corporate financial protocols.

Accounts Payable Specialist - WALMART - CHARLOTTE, NC

(2016-05 - 2018-03)

• Conduct deep-dive account research and resolve discrepancies in a fast-paced retail accounting environment.
• Manage monthly inventory audits for 45+ stores, processing data within Windows applications to identify financial shortages and overages.
• Communicate financial findings to management, ensuring accurate reporting and adherence to corporate compliance standards.

CNA/Med Tech - ALDERSGATE RETIREMENT COMMUNITY - CHARLOTTE, NC

(2006-06 - 2018-03)

• Maintain absolute customer confidentiality and HIPAA compliance while handling sensitive medical data and patient records.
• Process medication orders with precision, ensuring 100% schedule adherence to physician-mandated timelines.
• Communicate effectively with multidisciplinary healthcare teams to ensure comprehensive patient care and safety.
• Access and update electronic medical records, maintaining high standards of documentation and data integrity.

Behavior Health Technician (BHT) - QUEST PROVIDER SERVICES - CHARLOTTE, NC

(2011-08 - 2014-09)

• Manage high-volume data collection and behavioral analysis, reporting critical results to clinical supervisors.
• Process behavior intervention plans using ABA strategies, ensuring strict adherence to prescribed clinical protocols.
• Communicate with families and care teams, ensuring consistent service delivery and maintenance of customer confidentiality.

Bachelor of Science - Psychology - UNIVERSITY OF PHOENIX (2018-05 - 2018-05)

Master's degree - Healthcare Administration - UNIVERSITY OF PHOENIX