Brooke Maddox
Results-driven customer service professional with experience in high-volume call center and client-facing environments
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About
Results-driven customer service professional with experience in high-volume call center and client-facing environments. Proven ability to exceed performance targets, handle complex customer needs, and support team operations. Recognized for strong communication, problem-solving, and leadership potential.
Experience
Customer Service Representative at Sunbelt Rentals (2022-11 – 2024-01)
- Managed high-volume inbound calls, efficiently assisting customers with reservations, billing questions, and service needs
- Ranked among top performers for equipment reservations, contributing to revenue growth
- Resolved customer concerns quickly, maintaining strong satisfaction and retention
- Stepped in as acting supervisor during leadership absences, supporting team operations and workflow
- Collaborated in team meetings and coaching sessions to improve service metrics
Office Assistant / Front Desk Support at Ridge Rock Retaining Walls (2020-08 – 2021-07)
- Answered and routed incoming calls while providing professional, friendly service
- Greeted clients and visitors, ensuring a positive front office experience
- Maintained organized filing systems and administrative records for easy retrieval
- Prepared invoices, correspondence, and client documentation
- Coordinated communication between staff, clients, and vendors
Sales Associate / Front Desk Coordinator at Hand & Stone Massage and Facial Spa (2022-07 – 2022-11)
- Managed front desk operations including check-in/out and appointment scheduling
- Delivered personalized customer experiences and exceeded sales KPIs
- Promoted services and memberships, increasing revenue opportunities
- Handled customer concerns and ensured satisfaction
Server at Portofino's Italian Restaurant (2018-01 – 2024-01)
- Delivered high-level customer service in fast-paced, high-volume environments
- Managed multiple priorities while maintaining accuracy and professionalism
- Built strong customer relationships, driving repeat business
- Resolved issues quickly to maintain positive guest experiences
Education
High School Diploma – Nation Ford High School
CNA Certification – York Technical College (2025-01)
