Shanice Douglas

Dedicated, hardworking professional who is seeking to acquire a position with a company where I can best utilize my education and background skills to be an asset to the company.

Remote Data Entry Specialist - Healthcare Support - San Antonio, TX

(2024-04 - 2026-04)

• Accurately enter and update patient and medical information into our database systems
• Cross-check source documents to ensure data integrity and accuracy
• Generate and submit data reports as required by management
• Handle all patient information with strict confidentiality per HIPAA guidelines
• Identify and resolve data discrepancies with internal teams promptly
• Meet daily and weekly data entry targets and accuracy benchmarks remotely
• Organized and maintained digital files and health records databases

Remote Healthcare Support Scheduler - Healthcare Support - San Antonio, TX

(2022-02 - 2024-03)

• Assist in the development and implementation of scheduling polices and procedures.
• Collaborate with healthcare providers to optimize scheduling and reduce wait times.
• Communicate with patients to confirm appointments and provide necessary information.
• Coordinate and schedule patient appointments with healthcare providers.
• Handle patient inquires and resolve scheduling conflicts with empathy and professionalism.
• Maintain accurate records of patient interactions and appointment details.
• Manage and update electronic health records and scheduling software.

Associate in Science (A.S.) - Pharmacology - Martinsburg College (2023-02)