Tamara Shelton

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Fraud Operations Specialist - Velera - Tampa, Florida

(2020-01)

• Analyzed fraudulent activity patterns using advanced monitoring systems.
• Collaborated with IT teams to enhance system security features and fraud detection capabilities.
• Reviewed case files to ensure compliance with regulatory standards.
• Resolved customer complaints effectively and efficiently.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Assisted customers with inquiries and product information.
• Managed high-volume inbound calls to assist customers with inquiries.
• Maintained records of troubleshooting activities and customer interactions.

Security Officer/Front Desk Agent - Texas Children's Hospital - Houston, Texas

(2015-06 - 2020-01)

• Conducted regular patrols to deter unauthorized access, enhancing overall patient safety.
• Monitored facility security and safety protocols throughout hospital premises.
• Confirmed visitor identification prior to granting entry into the building.
• Investigated suspicious persons or vehicles, escalating concerns to authorities to maintain facility security.
• Participated in safety initiatives to maintain a secure environment for patients and staff by following infection control policies.
• Informed patients about their rights under HIPAA regulations.
• Documented patient information accurately in electronic health records systems.

Some College - Grand Canyon University