Hailey Stokes

Detail-oriented administrative and customer support professional with experience in high-volume call handling, data entry, and coordination. Proven ability to support workflow efficiency, triage requests, and communicate clearly with clients and professionals in fast-paced environments.

Personal Assistant - REESE PRIVATE CARE - United States

(2022-12)

• Managed high-volume communications including calls, emails, and faxes while prioritizing urgent requests
• Coordinated scheduling, travel, and meeting logistics to maintain continuous coverage and workflow
• Screened inquiries and relayed critical information to support timely decision-making
• Maintained accurate records and correspondence to ensure organized information flow

Tax Preparer & Assistant - HAILEY'S TAX SERVICES - United States

(2021-12)

• Collected and verified client financial data to ensure accurate documentation and processing
• Reviewed reports for discrepancies and resolved issues to maintain data accuracy
• Responded to client inquiries and explained complex information in clear terms
• Researched regulations and updates to support compliance and informed decision-making

Molding Machine Operator - SRG INTERNATIONAL - United States

(2018-12 - 2018-12)

• Monitored equipment performance and identified issues to maintain continuous production flow
• Troubleshot mechanical problems and implemented adjustments to minimize downtime
• Conducted quality checks to ensure products met required specifications

Receptionist & Admin Support - DENHAM BLYTHE - United States

(2015-12 - 2017-12)

• Managed front desk operations and triaged incoming calls to appropriate departments
• Prepared and reviewed documents, ensuring accuracy in reports and communications
• Supported scheduling and administrative workflows for leadership and daily operations
• Maintained organized records and inventory processes to support operational efficiency

Call Center Representative - THROUGHBREDS OF KENTUCKY - United States

(2012-12 - 2014-12)

• Handled high-volume inbound calls while resolving customer issues efficiently
• De-escalated conflicts and provided clear guidance to improve customer satisfaction
• Updated client accounts with accurate billing, shipping, and service information
• Troubleshot product and service issues to deliver first-level support

Store Manager - GOLDBUYERS OF AMERICA - United States

(2012-12 - 2014-12)

• Oversaw daily operations, staffing, and workflow to ensure consistent service delivery
• Resolved customer and employee conflicts to maintain a productive environment
• Trained staff on procedures and customer service standards
• Monitored transactions and maintained accurate financial and inventory records

Certificate - Pharmacy Tech - MEHARRY MEDICAL COLLEGE (2025-01 - 2025-12)

High School Diploma - DEKALB CO HIGH SCHOOL (2024-01 - 2024-12)

Bachelor of Science - Early Childhood Special Education - GRAND CANYON UNIVERSITY (2024-01)

Certificate - Medical Billing/Coding - UNIVERSITY OF MEMPHIS (2024-01)