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Customer-focused professional with 4+ years of experience in high-volume, fast-paced environments. Skilled in handling customer inquiries, resolving concerns, and delivering positive service experiences. Strong communicator, with proven ability to multitask, stay organized, and maintain professionalism under pressure. Extensive background in waitressing, administrative support, and behavioral services enhances problem-solving, patience, and adaptability.

Behavioral Aide at Amergis Educational Services (2025-07 – Present)

• Communicate effectively with students, staff, and family in daily interactions
• De-escalate high-stress situations while maintaining professionalism and patience
• Track and document information accurately in fast-paced environments
• Built trust and provide consistent, reliable support

Office Administrator at Ascension (2025-02 – 2025-04)

• Managed front desk operations including calls, scheduling, and client communication
• Responded to inquiries and resolved issues in a timely and professional manner
• Maintained organized records and supported daily office operations

Administrative Assistant I at Nor-Cal Metal Products (2021-12 – 2023-08)

• Delivered efficient, high-quality service in a fast-paced environment
• Handled customer requests and resolved concerns to ensure satisfaction
• Processed transactions and maintained accuracy in cash handling
• Trained new team members and supported team operations

Server / Shift Lead at Seritella's (2019-07 – 2021-12)

• Delivered fast, attentive service in a high-volume dining environment
• Increased sales through upselling specials, beverages, and add-ons
• Trained and supported new servers on service standards and POS systems
• Handled guest concerns professionally, ensuring positive dining experiences
• Managed opening/closing duties and maintained cleanliness and organization
• Assisted with bartending duties, including drink preparation and service

Server at Brookfield's (2017-08 – 2020-09)

• Managed multiple customer interactions while maintaining speed and accuracy
• Provided friendly and attentive service to enhance customer experience
• Maintained strong product knowledge to assist customers effectively

Merchandising Execution Team Associate at Home Depot (2018-10 – 2021-11)

• Assisted customers on the sales floor and maintained organized displays
• Worked in fast-paced sales environment requiring efficiency and teamwork
• Ensured accuracy in product placement and inventory support

Cosmetology – Paul Mitchell