Jacob Bangle

Restaurant and hospitality leader with hands-on experience managing daily operations, leading teams, improving guest experiences, and driving sales. Experienced in hiring and training employees, maintaining service standards, managing costs and inventory, and creating an environment where teams can perform at a high level. I excel in motivating to get the most out of my teams.

Director of Operations - SODABOX - Raleigh, NC

(2023-10 - 2026-08)

• Led day-to-day operations for a growing quick-service restaurant, helping expand the company from 3 to 6 locations.
• Supported managers and frontline employees in delivering a consistent, friendly guest experience.
• Hired, trained, coached, and developed employees and managers while establishing clear expectations for service and performance.
• Worked directly with teams to improve sales, customer service, speed of service, and overall restaurant performance.
• Increased company revenue by 35% through stronger execution, customer experience improvements, and revenue-focused initiatives.
• Improved customer retention by 50% by establishing consistent service standards and improving the guest experience.
• Managed purchasing, inventory, vendors, and operating costs, contributing to a 15% reduction in prime costs.
• Regularly worked alongside restaurant teams to identify problems, improve processes, and ensure standards were being followed.

Regional Operations Manager - ASCEND CAPITAL MANAGEMENT - Flagstaff, AZ

(2021-03 - 2022-10)

• Oversaw daily operations across three hotel properties.
• Supported property managers and frontline teams in maintaining service, cleanliness, and operational standards.
• Hired, onboarded, trained, and developed employees and managers
• Worked closely with teams to resolve guest concerns and improve the overall customer experience.
• Developed operating procedures and training standards to create greater consistency across properties.
• Assisted with staffing, vendor relationships, purchasing, and day-to-day operational issues.

General Manager - THARALDSON HOSPITALITY - Tempe, AZ

(2019-01 - 2021-01)

• Promoted from Assistant Manager to General Manager based on performance and leadership.
• Managed daily hotel operations, including staffing, guest service, front desk, food and beverage, and event operations.
• Hired, trained, coached, and managed employees across multiple departments.
• Oversaw food and beverage operations and supported events and group functions.
• Handled guest concerns and worked directly with staff to maintain high service standards.
• Managed daily operational needs in a fast-paced hospitality environment.