Jamie Ardoline

Customer success and client operations professional experienced in managing concurrent relationships, coordinating engagement lifecycles, improving digital communications, and resolving issues before they affect retention. Skilled at organizing high-volume work, tracking deadlines and follow-ups, identifying customer needs, and turning feedback into practical action. Brings B2B sales experience, strong digital content skills, working knowledge of Salesforce, and proven remote-work discipline.

Founder & Client Relations Lead - True South Media - Remote

(2023-01 - 2026-12)

• Managed a portfolio of client engagements from discovery and onboarding through delivery, tracking requirements, timelines, approvals, revisions, and follow-up across multiple active accounts.
• Built reusable templates, communication workflows, and structured touchpoints that improved consistency, project visibility, and on-time completion.
• Reviewed project status and client feedback to identify at-risk deliverables, intervene early, resolve concerns, and protect long-term relationships.
• Created client-facing emails, presentations, process guides, and educational content tailored to different audiences and goals.

Independent Client & Brand Coordinator / UGC Creator - Self-Employed - Remote

(2022-01)

• Manage outreach, qualification, project scope, approvals, revisions, deadlines, and final delivery across multiple remote brand relationships.
• Use engagement trends and client feedback to refine messaging, improve content, and recommend next steps.
• Write and produce customer-facing scripts, short-form videos, product education, and branded communications.

Manager, Customer Experience & Operations - MAL Entertainment - North Carolina

(2025-01 - 2026-12)

• Directed daily operations, staffing, scheduling, customer service, and issue resolution; helped coordinate opening-day and hiring-week needs for 20+ team members.
• Served as a calm escalation point, coordinated solutions across teams, and introduced clearer routines, checklists, and communication practices to improve consistency.

Operations Coordinator - Doggie Day Out - North Carolina

(2024-01 - 2026-12)

• Coordinated scheduling, appointments, service records, customer communications, and changing priorities in a high-demand operation.
• Resolved customer concerns with empathy and follow-through while balancing safety, logistics, service quality, and business needs.

B2B Sales & Account Development - Agronomed / Merchants Choice Payment Solutions - Pennsylvania & New Jersey

(2017-01 - 2020-12)

• Conducted targeted B2B outreach, qualified prospects, explained service options, and maintained organized follow-up across active opportunities.
• Built business-owner relationships, identified needs, handled objections, and coordinated next steps supporting acquisition and account growth.

Server - Chili's Grill & Bar - Statesville, NC

(2026-01)

• Manage simultaneous customer interactions, time-sensitive requests, digital point-of-sale tasks, and service recovery while coordinating across teams.

Bachelor of Arts - Communications - University of Maryland Global Campus (2026-12)

Associate in Science - Camden County College