Jen M

Dedicated and compassionate Medical Assistant with 15 years of progressive experience in internal medicine, cardiology, and specialty care. Skilled in patient assessment, diagnostic testing, EHR management, and multidisciplinary coordination to deliver high-quality, patient-centered care. Demonstrates exceptional interpersonal skills, attention to detail, and a strong ability to support both clinical and administrative workflows in fast-paced environments.

Medical Assistant at Hartford Healthcare Medical Group (2024-07 – Present)

• Conduct patient intakes, record vitals, and document medical histories with accuracy and efficiency.
• Perform ECGs, assist in exams, and ensure proper room preparation for patient visits.
• Educate patients on treatment plans, medications, and follow-up care.
• Process referrals, coordinate with pharmacies, and handle patient scheduling in EHR systems.
• Collaborate closely with clinical and administrative teams to ensure seamless patient flow.

Medical Assistant (Cardiology Department) at Trinity Health of New England (2021-05 – 2024-04)

• Specialized in cardiology diagnostics including ECG, Holter, MCOT monitors, and stress testing.
• Managed prior authorizations, surgical scheduling, and prescription refills.
• Conducted complex non-imaging stress tests, cardiac PET scans, and stress echocardiograms.
• Trained and mentored new hires in clinical protocols and inventory management.
• Prioritized tasks to meet physician, patient, and procedural demands efficiently.

Medical Assistant / Medical Receptionist at Cottage Grove Cardiology, P.C. (2019-12 – 2021-05)

• Performed full range of cardiology support functions including testing, vitals, and EKG monitoring.
• Managed front and back-office operations including scheduling, insurance authorizations, and patient triage.
• Prepared charts, coordinated referrals, and supported clinical documentation.

Direct Support Professional at Community Systems, Inc. (2018-10 – 2019-08)

• Supported individuals with physical and developmental disabilities, promoting independence and well-being.
• Assisted with daily living activities and ensured accurate documentation for compliance.

Medical Receptionist at Primary Eye Care Center, P.C. (2014-04 – 2018-01)

• Managed scheduling, insurance verification, and surgical coordination for a multi-physician ophthalmology practice.
• Maintained patient charts, collected payments, and ensured efficient patient flow.

Medical Assistant at Connecticut Multispecialty Group (2012-10 – 2014-03)

• Assisted in a busy cardiology practice managing patient flow, EHR documentation, and diagnostic scheduling.
• Processed prescriptions, prior authorizations, and insurance verification using Allscripts and Centricity EMRs.

Medical Receptionist at Bloomfield Foot Specialist LLC (2012-06 – 2012-10)

• Managed appointment scheduling, medical chart organization, and insurance authorizations for lab and imaging services.

Medical Assistant at Kids Station Pediatrics (2010-10 – 2012-05)

• Performed pediatric diagnostic testing including UA, strep, and hemoglobin tests.
• Supported administrative functions such as appointment scheduling and chart management.

Assistant to CNA Instructor / CNA Intern at Grafton Job Corps / Beaumont Rehabilitation & Skilled Nursing Center (2009-01 – 2010-12)

• Assisted with CNA instruction, bed and patient care techniques, and vital sign monitoring in a skilled nursing environment.

GED / Medical Assistant / CNA Certification – Job Corps – Grafton Campus (2010)