Jen Russ

Rare combination of enterprise platform expertise and hands-on project leadership with proven success leading technology modernization and compliance-driven initiatives. Comfortable operating across state agencies, enterprise clients, vendors, security, audit, and technical teams. Brings structure, clarity, and delivery discipline to complex, high-visibility programs with strong consulting mindset and executive-level communication skills.

Operations & Launch Support - LATITUDE 23 - Charleston, SC

(2025-01)

Partner with Head of Operations to prepare new and existing corporate studios for launch readiness and performance improvement within a rapidly expanding contrast-therapy wellness brand. Support a rapidly scaling concept with 90+ studios across more than 25 states and continued national expansion.

• Travel to locations to support setup, operational alignment, and implementation of standardized processes
• Conduct QA testing of POS systems, booking platforms, and member workflows to ensure reliable functionality
• Coordinate closely with vendors to manage logistics, equipment delivery, and installation timelines
• Collaborate with Marketing and regional leadership to support local growth initiatives and member experience improvements
• Identify operational challenges and execute solutions in a startup-like environment with evolving processes
• Completed extensive training in the science and protocols of infrared sauna, cold plunge, and related wellness services to support safe, informed operations

Senior Integrated Project Manager (Contract) - H&L PARTNERS - Remote

(2021-01 - 2025-01)

Led integrated digital campaigns and interactive experiences across TV, OOH, digital, and social for Fortune 500 clients.

• Collaborated with creative, strategy, media, and technology teams to deliver cross-channel programs
• Produced scopes, schedules, and resource plans; managed risks, dependencies, and change
• Led agency-wide Asana rollout and governance standards
• Trained and onboarded 80+ users; improved workflow efficiency and delivery predictability
• Served as senior client point of contact, ensuring transparency, alignment, and proactive communication

Senior Client Marketing Manager (Contract) - THE MARKETING PRACTICE - Remote

(2020-01 - 2021-01)

• Built and presented project scopes, pricing models, and change documentation for enterprise clients
• Closed projects through clear communication, trust-building, and follow-up
• Coordinated execution with internal teams to ensure on-time, on-budget delivery

Senior Business Project Manager, PMO (Contract) - PRUDENTIAL - Shelton, CT

(2019-01 - 2020-01)

• Supported cost modeling, forecasting, and documentation for compliance-driven initiatives
• Tracked metrics, budgets, and deliverables, escalating issues proactively
• Ensured documentation accuracy and audit readiness

Senior Project Manager, Digital Strategy & Technology (Contract) - CRONIN - Glastonbury, CT

(2018-01 - 2019-01)

• Developed scopes of work, schedules, and budgets for regulated projects
• Managed change requests and documented approvals

Senior Project Manager, Digital Marketing & Media (Contract) - AETNA - Hartford, CT

(2015-01 - 2017-01)

• Built detailed scopes, estimates, and schedules for large-scale initiatives
• Managed compliance documentation and stakeholder communication

Senior Producer, Digital Production - CATAPULT MARKETING - Westport, CT

(2013-01 - 2015-01)

• Owned cost estimates and vendor budgets on high-value programs ($30M+)
• Managed change orders and ensured profitability across deliverables

Manager, Digital Production / Project Management - DIGITAS - New York, NY

(2006-01 - 2013-01)

• Built and managed estimates, scopes, and schedules for large multi-vendor projects
• Improved estimate accuracy and reduced budget variance through disciplined tracking

Senior Project Manager, Integrated Production - TRACYLOCKE - Wilton, CT

(2004-01 - 2006-01)

Led large-scale integrated retail and shopper marketing campaigns for national CPG clients, including PepsiCo. Managed creative development and production of print, in-store, packaging, and omni-channel brand assets.

• Produced scopes of work, detailed project schedules, and resource plans; governed timelines, budgets, and deliverables
• Coordinated cross-functional teams across creative, strategy, production, account, and vendor partners
• Anticipated risks, managed dependencies, and resolved scope changes to maintain delivery momentum

Bachelor of Arts - Economics - University of Connecticut