Jennifer Trejo

Bilingual (English/Spanish) MSW graduate with 12 years at Kaiser Permanente and clinical internship in forensic mental health and school-based settings. Skilled in assessment, individual and group therapy, crisis intervention, and interdisciplinary collaboration. Experienced with justice involved individuals, youth, and adults with serious mental illness.

Social Work Intern at Project 180 (2025-09 – 2026-05)

• Provided individual therapy and competency restoration treatment to adults with serious mental illness deemed incompetent to stand trial on felony charges.
• Managed a caseload in a residential setting; conducted biopsychosocial intake assessments, and ongoing symptoms monitoring.
• Facilitated weekly therapy group using motivational interviewing, CBT, and trauma-informed care.
• Collaborated with multidisciplinary team (clinicians, case managers, residential aids, nurses, clinical supervisors) and Office of Diversion and Reentry to coordinate client care.
• Prepared court reports and maintained clinical documentation in compliance with program and county standards.

Social Work Intern at Long Beach Unified School District (2024-09 – 2025-05)

• Managed a caseload of students across two school sites, providing individual counseling for anxiety, stress, and social-emotional needs.
• Completed biopsychosocial intake assessments and wellness assessments for students entering services.
• Co-facilitated a weekly support group and led an afterschool LGBTQIA+ book club.
• Referred students and families to outside counseling and community resources (food banks, basic needs).
• Managed 'Basic Needs Closet'; assembled care boxes for students experiencing food insecurity.

Intermediate Clerk at Kaiser Permanente (2021-01 – Present)

• Coordinate patient appointments and data tracking using Microsoft Access, Excel and Tableau.
• Investigate patient charts and records to ensure appropriate care delivery.
• Conduct patient outreach to improve compliance and resolve scheduling conflicts.
• Train and onboard new hires in patient coordination, data systems and compliance protocols.

Specialty Appointment Clerk at Kaiser Permanente (2014-01 – 2021-12)

• Managed high-volume call center, processing 100+ incoming calls daily and 500+ patient inquiries per week.
• De-escalated distressed or frustrated members using trauma-informed communication.
• Audited patient charts and records using an electronic health record system (Epic) for accuracy and HIPAA compliance.
• Trained new hires on patient scheduling, care coordination, and department protocols.

Master of Social Work – California State University, Long Beach (2026-05)

Bachelor of Arts in Sociology – California State University, Northridge (2022-05)