Jeremiah Graham
IT Support & Instructional Technology Professional
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About
Technology professional with experience supporting enterprise systems, troubleshooting technical issues, and helping users navigate technology with confidence. My background combines hands-on IT and operational support experience with several years in education and instructional technology, giving me a strong user-focused approach to problem solving, communication, and training.
I’ve supported technology in both enterprise and educational settings, supporting systems, troubleshooting issues, and helping people better understand the tools they use every day. I enjoy breaking down complex concepts into practical solutions, whether that means resolving technical issues, improving workflows, supporting emerging technologies like generative AI tools, or helping non-technical users feel more comfortable with technology.
I can adapt easily, have a collaborative mindset, and patient under pressure, I’m especially interested in opportunities involving technical support, IT operations, instructional technology, digital learning, and technology-driven problem solving.
Experience
Software Technician — Fidelity National Information Services (FIS)
2021 – 2025
Supported enterprise Fin Tech systems and deployment environments by troubleshooting production issues, monitoring application health, and assisting internal teams with technical problem resolution. Worked closely with developers, QA teams, and operations staff to improve system reliability and deployment consistency in a regulated enterprise environment.
Data Center Operations Technician — Amazon Web Services (AWS)
2026 – Present
Support mission-critical AWS infrastructure through server maintenance, hardware diagnostics, operational troubleshooting, and data center support activities. Collaborate with technicians and engineers in a high-availability production environment focused on reliability, uptime, and operational excellence.
Technology Instructor — The Main Street Academy
2012 – 2020
Led technology integration and user support efforts for over 1,000 students and staff while teaching and supporting instructional technology systems. Provided technical training, troubleshooting, and guidance that helped educators and students use technology more effectively and confidently.
Education
Georgia Institute of Technology
Full Stack Web Development Professional Certificate
NOV 2019
Atlanta, GA A 24-week intensive program focused on gaining technical programming skills in HTML5, CSS3, Javascript, JQuery, Bootstrap, Firebase, Node Js, MySQL, MongoDB, Express, Handelbars.js & ReactJS.
Georgia Southern University
M. ED Instructional Technology
MAY 2015
Statesboro, GA
Valdosta State University
BS Early Childhood Education
MAY 2009
Valdosta, GA
