Jessica Webb
Experienced case manager and client advocate with a background in military family support, crisis intervention, home health care, and community resource coordination
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About
I am a Social Work graduate, Life Skills Coach, and client advocate dedicated to helping individuals and families navigate life’s challenges with confidence and purpose. With professional experience in military family support, child welfare, crisis intervention, and community resource coordination, I am passionate about connecting people to the tools, resources, and support they need to thrive. Through a compassionate and strengths-based approach, I strive to empower others to overcome obstacles, build resilience, and achieve meaningful personal growth.
Experience
EFMP Army System Navigator at Patriot Enterprises LLC (2024-10 – Present)
- Support military families with exceptional needs through assessments and service coordination.
- Provide guidance on housing, education, medical, and disability resources.
- Maintain referral partnerships and document all case activity per EFMP standards.
Home Health Care Aide at Council on Aging (2021-01 – 2024-06)
- Assisted elderly and disabled clients with ADLs and mobility.
- Followed care plans and monitored client well-being.
- Documented services and maintained HIPAA compliance.
Child Protective Services Worker at DHHR (2021-06 – 2023-03)
- Managed child welfare cases and conducted home safety assessments.
- Coordinated services and referrals for families in crisis.
- Prepared reports and supported court and agency compliance.
Call Agent – Helpline at United Talent Staffing (2016-11 – 2021-01)
- Handled high-volume calls and assessed client needs.
- Provided referrals and completed warm transfers.
- Documented call outcomes and maintained confidentiality.
Education
Bachelor's Degree in Social Work – Kentucky State University
