Jo Ann

Results-driven Case Manager with over 5 years of experience providing client-centered services and creating tailored care plans for diverse populations. Adept at managing a caseload of 20+ clients and partnering with external agencies to achieve timely family reunification outcomes. Strong leadership background supervising large teams, with a focus on child safety, well-being, and effective crisis intervention.

QIDP at RESCARE (2025-10 – Present)

• Conduct comprehensive assessments of client skills and abilities to identify developmental needs and track progress
• Develop and implement individualized care plans tailored to clients with intellectual and developmental disabilities
• Monitor client outcomes and adjust service plans to support continued growth and goal achievement
• Ensure full compliance with state, federal, and organizational regulations governing care for individuals with intellectual disabilities
• Collaborate with interdisciplinary teams and community partners to deliver coordinated, client-centered services

Case Manager at The Providencia (2021-07 – 2025-09)

• Managed caseloads of up to 20 clients, including unaccompanied minors, delivering consistent, high-quality case management services focused on safety, stability, and well-being
• Conducted comprehensive psychosocial and needs-based assessments through interviews with children, families, and care providers to gather critical background information
• Developed and implemented individualized service plans aligned with client goals, identified needs, and federal program requirements
• Coordinated multidisciplinary services, including legal, medical, educational, and behavioral health supports to ensure holistic client care
• Facilitated family reunification processes by identifying, vetting, and recommending appropriate sponsors in compliance with federal guidelines
• Collaborated with partner agencies to research, evaluate, and coordinate appropriate reunification and placement options for youth
• Maintained accurate, timely documentation and participated in staff meetings, case staffing, and workgroups to support program goals and strategic initiatives

Behavior Health Professional at Northern Lighthouse inc. (2014-09 – 2016-06)

• Delivered in-home behavioral health services to children and adolescents with mental health diagnoses, supporting emotional and behavioral stability
• Implemented individualized treatment and behavior support plans in collaboration with clinical teams
• Coached and empowered parents on effective behavior management and positive parenting strategies
• Monitored client progress and documented services to ensure continuity of care and treatment effectiveness
• Applied crisis intervention and de-escalation techniques to maintain safety and support client well-being

Educational Technician III at Aroostook County Action Program (2018-12 – 2020-05)

• Supported children with developmental delays in a small, low student-to-staff ratio educational setting
• Implemented individualized strategies aligned with students' Individualized Education Programs (IEPs) to promote skill development and goal achievement
• Collaborated with educators and specialists to monitor progress and adapt instructional approaches as needed
• Fostered a safe, structured, and inclusive learning environment for children with special needs
• Ensured full compliance with all state and federal educational regulations and guidelines

Educational Technician I at Rural School Unit (2013-02 – 2018-12)

• Supported students with learning and behavioral disabilities in both classroom and transportation settings
• Assisted in implementing behavior management strategies and individualized support plans
• Maintained accurate daily documentation and tracked student progress using digital data systems
• Communicated effectively with parents, teachers, and staff through written reports and verbal updates
• Promoted a safe, structured, and supportive environment to enhance student engagement and success

BS in Criminal Justice – University of Maine at Presque Isle (2000-09 – 2007-05)