John Halder
Customer Service Professional with Gaming and Nonprofit Experience
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About
Customer service professional with more than a decade of experience in gaming and over 20 years of involvement in international nonprofit work assisting various communities. Demonstrated capability to guide teams, address intricate customer concerns, and maintain precise, compliant cash handling procedures in dynamic environments.
Experience
Cage Operations Supervisor - Yaamava' Resort & Casino - Highland, CA
(2021-11)
- Supervise senior cashiers, line cashiers, and cage support cashiers to ensure accurate, efficient, and customer-focused cage operations.
- Interview, hire, train, and develop staff, providing coaching and performance feedback to maintain high service standards.
- Address customer issues and escalations, resolving complaints professionally while maintaining guest satisfaction and compliance.
- Ensure adherence to all enterprise policies, regulatory requirements, and internal controls, protecting guests and the organization.
- Collaborate with leadership to champion organizational values and support a welcoming, respectful casino environment for all guests.
Line Cashier & Cage Support - Yaamava' Resort & Casino - Highland, CA
(2016-09 - 2021-11)
- Handled coins, chips, slot machine transactions, credit cards, and cash with a high level of accuracy and attention to detail.
- Verified currency, coins, IDs, credit cards, and monetary instruments, identifying and preventing counterfeit or fraudulent activity.
- Complied with Gaming Commission Regulations, Bank Secrecy Act, Title 31, and U.S. Patriot Act requirements in all transactions.
- Built banks for internal customers and completed required paperwork according to policies and procedures, ensuring accurate records.
Project Manager - International Federation of Red Cross - Multiple Countries
(2001-06 - 2014-07)
- Planned, designed, and managed community development projects focused on improving people's living conditions and access to services.
- Coordinated project personnel, trained staff and volunteers, and oversaw delivery of support to vulnerable communities.
- Managed cash forecasts, project expenditure, and working advances, maintaining financial accuracy and accountability.
- Built trusting relationships with diverse stakeholders, demonstrating empathy, cultural sensitivity, and strong communication skills.
- Reviewed cash forecasts and expenditures to ensure proper use of funds and alignment with project goals.
Education
Bachelor's - Business Administration and Management - School of Management, University of Dhaka (1989 - 1994)
