John Hilaire

Officer with experience protecting people and property across security and residential settings. Handles 50+ guest check-ins per shift, wellness checks, and emergency escalation with calm judgment and careful documentation. Builds trust through visible presence, reliable response, and consistent follow-through on safety concerns.

Officer at JAS (2020-10 – Present)

• Control access to people and property, applying security procedures to limit unauthorized entry.
• Document incidents clearly, then escalate concerns through accurate incident reporting and shift handoffs.
• Operate CCTV monitoring and alarm panel systems to identify risks and support timely response.
• Apply conflict de-escalation techniques to address concerns while protecting people and property.

Courtesy Officer at BOS Security (2021-10 – 2023-04)

• Managed visitor check-ins, recorded arrival information, and maintained access control for residents and guests.
• Contacted police and fire departments for urgent resident situations and other site incidents.
• Conducted wellness checks for non-responding residents and escalated concerns promptly.
• Documented incidents and coordinated shift handoffs with incoming staff.
• Performed patrols of common areas and monitored surroundings for safety concerns.

Security Officer at Signal 88 Security (2020-03 – 2020-10)

• Patrolled assigned areas to identify safety concerns and maintain a visible security presence.
• Controlled access points by verifying visitors and following entry procedures at the post.
• Documented security incidents and passed accurate details to supervisors during shift changes.
• Responded to alarms and irregular activity according to post instructions and emergency procedures.

Security Officer at Walden Security (2017-05 – 2018-12)

• Patrolled assigned areas on foot to identify unsecured doors, suspicious activity, and safety concerns.
• Documented incidents clearly and submitted reports for follow-up by supervisors and site management.
• Verified employee and visitor credentials before granting access to restricted areas.
• Responded calmly to disturbances and used conflict de-escalation techniques to reduce escalation risks.

Vehicle Service Attendant at HERTZ

• Moved 15 vehicles per shift between parking, cleaning, and customer pickup areas.
• Parked returned vehicles in designated spaces to keep the lot organized and customer-ready.
• Prepared rental cars for quick handoff by keeping the available fleet lined up and accessible.
• Supported fast turnaround between rentals by moving cars promptly into the cleaning queue.

Delivery Driver at Jimmy John's Sandwiches (2020-10 – 2020-12)

• Picked up orders from the restaurant and verified items before leaving to reduce delivery mistakes.
• Navigated assigned routes to reach addresses efficiently and adjusted to last-minute delivery changes.
• Maintained professional customer communication during drop-offs and resolved delivery issues calmly.

Server/Waiter at Pizza Hut

• Greeted guests promptly and provided attentive table service throughout each dining experience.
• Took food and drink orders clearly to reduce errors and support smooth service flow.
• Processed customer payments accurately while handling cash and card transactions with care.
• Supported team members by delivering items quickly and keeping tables ready for new guests.

Bachelor's in Communications: business and corporation – Dalton State College (2026-09)