Owner/General Manager - Best Buy Pre-Owned - Manheim, PA
(2016-02)
- Maintain P&L accountability and total operational oversight of full-service 30-unit used car dealership; execute all activities related to the buying, selling and trading of used vehicles
- Develop and implement strategies to maximize sales and profitability including optimal purchasing techniques, proficient negotiation, upselling of additional products, and superior customer service
- Effectively manage inventory to ensure adequate supply of premium vehicles to meet customer requirements; identify and secure inventory from a variety of sources including auctions and online
- Set customer appointments, appraise trades, and negotiate with customers to close approximately 25 end-to-end deals per month while ensuring customer satisfaction across all interactions
- Execute advertising of all vehicle inventory across multiple sites and continually optimize listings to generate additional traffic and assure quick turnover of all inventory
- Oversee and manage all financing and licensing activities, including maintaining lender relationships, presenting financing options to customers, and preparing all dealership, finance, state, and customer paperwork
- Establish and maintain productive relationships with external repair facilities and execute ongoing collaboration to deliver timely completion of vehicle repairs
- Proficiently manage all customer issues or concerns through timely and efficient problem resolution
- Maintain dealer license, issuing agent license, and banking license to provide a full-service experience for customers
- Launched business in 2009 and successfully grew client base through superior customer service, word of mouth, and customer referrals necessitating relocation to a larger site in 2016
Owner/General Manager - Best Buy Pre-Owned - Manheim, PA
(2009-09 - 2012-03)
Finance Manager - Whitmoyer Auto Group - Mount Joy, PA
(2012-03 - 2016-02)
- Led and managed all finance and insurance activities for approximately 85 deals per month across two adjacent properties with three new car brands (Ford, Chevrolet and Buick) as well as a large used inventory lot; assumed additional duties of Sales Manager during absences and when customer volume was especially high
- Presented financing and insurance options to customers and detailed aftermarket products and extended warranties as well as manufacturer and dealership service procedures and policies
- Executed a consultative sales approach to develop trust with customers, ascertain their unique requirements, and provide customized, innovative solutions to successfully close sales and effectively meet or exceed established benchmarks
- Developed and maintained productive relationships with a variety of external vendors, including lending institutions to secure competitive interest rates and financing programs
- Processed financing and leasing deals accurately and secured customer approval through financial sources and through the proper federal, state and corporate channels
- Trained and provided the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs
- Maintained communication and built relationships with customers to maximize satisfaction, generate referrals, upsell additional company products and services, and ensure repeat business
- Generated additional income through sales of credit insurance, extended vehicle service contracts, GAP coverage, paint protectant, and other available products
- Additional responsibility for autonomously identifying and purchasing quality inventory for the used vehicle lot containing approximately 60 cars, ensuring maximum value for the dealership
Finance Manager/Sales Manager - Twin Pine Auto Group - Ephrata, PA
(2005-04 - 2009-09)
- Responsible for assessing and analyzing customer needs and presenting finance and insurance, warranties and related coverages, and aftermarket opportunities to each customer while illustrating product benefits and features
- Successfully closed approximately 120 deals per month through delivery of a consultative and value-added sales approach to develop rapport and trust with every customers
- Maximized finance department's overall profitability and product penetration through effective customer communication and collaboration with sales team to build profitable deals and create a smooth transition for customers from sales to finance
- Managed the timely funding of all deals, reviewing and overseeing the flow of paperwork on a daily basis to insure efficient turn around on all deals, as well as the accuracy of all documentation
- Maintained productive working relationships with finance sources including lenders to ensure the best relationships with internal and external customers
Office Manager/Sales Manager - Auto Ventures, Inc. - Hellam, PA
(2001-05 - 2005-04)
- Oversaw and managed multiple functional areas for 125+ used vehicle lot; hired as Sales Representative and promoted to Sales Manager with oversight of a team of 3, including hiring, training, setting and attainment of sales goals, and performance appraisals
- Worked directly with customers to ascertain specific requirements, present appropriate options from inventory, overcome objections, and close sales to drive organizational profitability
- Established as company notary and assumed responsibility for processing of all paperwork for customers and the state from start to finish
- Co-managed purchasing and inventory management processes to ensure steady supply of inventory from auctions to meet customer demand
