John Ward

Detail-oriented Administrative Assistant with extensive experience in customer service, document control, and database management. Proficient in Microsoft Office Suite and Google Workspace. Skilled in supporting marketing campaigns, managing schedules, and coordinating events. Strong history of oral and written communication.

Administrative Assistant - Ingram's Magazine - Kansas City MO / Remote

(2022-12)

• Write and edit high-impact articles for publication, extensive experience with Microsoft Word.
• Administrative experiences including scheduling, document control and database management, ensuring accuracy and efficiency by tracking and auditing updates for both digital and physical records.
• Conduct receptionist duties and client-oriented customer service, enhancing customer satisfaction rates through effective communication and problem-solving.
• Contributes to marketing campaigns, producing high-impact copy that increased sales by ~1%.
• Extensive experience with Microsoft Office Suite, especially Excel, OneDrive, Outlook, & Teams.
• Extensive experience with Google Workspace

Freelance Copy Editor - RYAN Lawn and Tree

(2022-03 - 2024-12)

• Edited multiple company press releases, blog & social media posts, and pamphlets, contributing to rise in customer base and client outreach.
• Enhanced customer satisfaction rates through effective communication and problem-solving, leveraging extensive experience with Google Workspace.

Editor - Benedictine College Circuit

(2020-08 - 2021-05)

• Wrote and submitted news pieces for both digital and print publication, ensuring timely and accurate content delivery.
• Promoted to Copy Editor, assessed and produced copy for publication, enhancing the quality and consistency of publications.
• Collaborated with team members to meet tight deadlines.

Student Librarian - Benedictine College Library - Atchison, KS

(2017-10 - 2021-05)

Work Study in Campus Library, with attention to educational research.

• Various administrative tasks, including locating books & materials, maintaining interlibrary loan records, and updating library databases.
• Strong Customer Service emphasis.

Courtesy Clerk / Bartender - Hy-Vee Grocery Stores - Raytown MO

(2017-05 - 2023-03)

• Made sales through bartending, waiting tables, preparing food, and maintaining client relations.
• Personalized customer assistance; specializing in wine & food sales

Bachelor of Arts - Journalism, Mass Communications Major, English Minor - Benedictine College (2017-08 - 2021-05)