Joseph Fluker

Results-driven roofing sales professional with 4+ years of experience in residential and exterior sales, supported by hands-on field service experience. Proven expertise in rapid lead response, personally developed referrals, and disciplined qualification to align homeowner needs with project feasibility. Strong track record in inspection scheduling, pipeline forecasting, and consistent follow-up to drive contract execution and customer satisfaction.

Trusted collaborator with operations, production, and insurance claims teams to move projects efficiently from intake through completion.

Roofing Sales Consultant at Interstate Roofing (2024-06 – Present)

• Manage inbound and self-generated leads to meet rapid response SLAs and weekly activity goals; qualify or redirect inquiries based on budget, timing, roof condition, insurance status, and overall project fit.
• Generate new business through Personally Developed Referrals by proactively requesting referrals from homeowners, neighbors, and community contacts during inspections and follow-ups.
• Schedule and conduct roof inspections; assess scope, materials, HOA requirements, financing options, and insurance alignment to determine project readiness.
• Maintain accurate pipeline forecasts for leadership by updating deal stages, probabilities, and identifying risk or upside opportunities.
• Execute a consistent follow-up cadence to drive proposal acceptance, contract execution, and smooth transition into production.
• Collaborate with estimating, production, materials, and claims teams to reduce cycle time, minimize change orders, and ensure accurate documentation.
• Maintained sub-30-minute first-contact response on the majority of inbound leads.
• Built a growing referral pipeline contributing a meaningful share of closed jobs.
• Increased close rates through structured qualification and multi-touch follow-up.
• Reduced stalled and aged opportunities through disciplined pipeline management.

Sales Consultant at Gates Enterprises (2020-05 – 2024-06)

• Responded promptly to inbound leads and conducted structured discovery to qualify homeowners based on needs, budget, and project readiness.
• Scheduled inspections, presented solutions, and guided customers through roofing and exterior project decisions.
• Generated referral business through direct asks and relationship-driven follow-up.
• Tracked activities, leads, and outcomes in CRM systems to support pipeline visibility and reporting.
• Coordinated with operations and production teams to align customer expectations with project scope and timelines.
• Consistently met or exceeded activity and appointment-setting targets.
• Built long-term customer relationships that generated repeat and referral business.
• Maintained strong customer satisfaction through clear communication and follow-through.

Internet Service Provider / Field Technician at Spectrum (2019-04 – 2020-05)

• Installed, configured, and tested residential internet services to ensure reliable connectivity and compliance with company quality and safety standards.
• Performed on-site troubleshooting ("trouble calls") to diagnose and resolve connectivity issues, equipment failures, signal loss, and wiring problems.
• Delivered professional, customer-focused service inside occupied residences while maintaining a clean, safe, and respectful work environment.
• Educated customers on equipment operation, network performance, and basic troubleshooting to reduce repeat service calls.
• Communicated clearly with customers to set expectations, explain solutions, and ensure satisfaction prior to job completion.
• Accurately documented installations, repairs, and resolutions in company systems.
• Maintained high customer satisfaction through first-visit issue resolution.
• Reduced repeat service calls by identifying root causes rather than temporary fixes.
• Consistently met safety, quality, and productivity standards in a residential service environment.

High School Diploma or Equivalent