Kaiecia Smith
Healthcare administrative professional with 15+ years of experience in care coordination, referral management, patient intake, and EHR documentation
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About
Healthcare administrative professional with 15+ years of experience in care coordination, referral management, patient intake, and EHR documentation. Skilled in insurance verification, prior authorization support, scheduling, and HIPAA-compliant record keeping. Proven communicator with a track record of supporting therapy teams, managing multi-facility operations, and serving as a primary point of contact for patients and families.
Dedicated to delivering compassionate, patient-centered care through effective communication and cross-functional collaboration. Seeking a remote role in healthcare administration, referral coordination, or care advocacy.
Experience
Childcare Teacher at Cornerstone Academy (2021-10 – Present)
- Design and implement developmentally appropriate curriculum supporting holistic child development.
- Maintain accurate child records and documentation in compliance with program standards.
- Coordinate with parents and administrative staff to ensure continuity of care and open communication.
Degreed Substitute Teacher at Mansfield ISD (2019-01 – 2021-12)
- Delivered pre-planned instruction and maintained classroom protocols across K–12 grade levels.
- Monitored student progress, documented observations, and communicated needs to staff and administration.
Program Assistant at RehabCare (2016-01 – 2019-12)
- Supported program director and clinical staff with scheduling, documentation, and administrative workflows.
- Facilitated family communication and assisted with patient intake processes as directed.
Program Director / RCL at RehabCare (2010-01 – 2016-12)
- Coordinated therapy referrals and services across 2–3 residential facilities; supervised 5–6 ancillary staff.
- Managed patient records in Casamba/SMART EHR; collected physician and family authorizations for therapy services.
- Served as primary family contact for therapy services, managing scheduling, intake paperwork, and care plan coordination.
- Collaborated with DON/administrators to align therapy services with facility goals and resident care plans.
- Led PIP group on restraint reduction protocols and was recognized as Contractor of the Year for patient service excellence.
Rehab Technician at RehabCare (2008-01 – 2010-12)
- Assisted therapists with patient transport, daily workflow, treatment preparation, and administrative support.
Education
Associate of Arts in Physical Therapy Assistant – Tulsa Community College (2004-06)
Bachelor of Science in Athletic Training – Oklahoma State University (2001-12)
