Jocelyn Rios

Detail-oriented and customer-focused administrative professional with experience in high-volume hospitality and retail environments. Recognized for exceptional communication, organization, and multitasking abilities while delivering outstanding customer service. Proficient in Google Workspace, Microsoft Office, QuickBooks, and POS systems with the ability to learn new software quickly. References available upon request.

Server | Host | Busser | To-Go Specialist | Certified Coach - Miller's Ale House - Daytona Beach & Port Orange, FL

(2024-04 - 2026-07)

• Maintain guest satisfaction scores above 90% while consistently exceeding sales goals through exceptional customer service.
• Greet guests professionally, creating welcoming first impressions and ensuring a positive customer experience.
• Answer high-volume phone calls, respond to customer inquiries, and direct calls appropriately.
• Process payments accurately using POS systems while maintaining attention to detail.
• Manage multiple responsibilities simultaneously in a fast-paced, high-volume environment.
• Resolve customer concerns professionally and efficiently.
• Selected as a Certified Coach to train and mentor new team members on company standards and procedures.
• Demonstrate reliability through excellent attendance and flexible scheduling.
• Strengthened communication, organization, and multitasking skills transferable to office and medical administrative settings.

Stylist - Shellsea Boutique - DeLand, FL

(2022-07 - 2023-08)

• Assisted customers by providing personalized styling recommendations based on individual needs.
• Built lasting customer relationships through exceptional service and communication.
• Maintained organized merchandise displays and ensured a clean, welcoming environment.
• Processed cash and credit card transactions accurately using POS systems.
• Promoted store loyalty programs to increase customer retention.
• Assisted with daily store operations while maintaining attention to detail and organization.

Receptionist - The Cloisters - DeLand, FL

(2022-05 - 2022-08)

• Greet visitors and clients warmly, providing excellent customer service with a friendly and professional demeanor.
• Manage multi-line phone systems to handle inquiries, direct calls accurately, and relay messages promptly.
• Maintain organized reception areas, including filing documents, managing calendars, and updating spreadsheets.
• Utilize office management software such as Microsoft Office and productivity tools to support daily administrative tasks.
• Handle clerical responsibilities including proofreading documents and managing correspondence.
• Support office operations by coordinating appointments, managing schedules, and assisting with general administrative duties.

High School Diploma - Richard Milburn Academy (2018-08 - 2021-04)