Kevin Chisolm

Sr. Customer Experience Executive

Customer service champion with over 15 years of experience leading support teams to success. Acts with integrity and upholds professional communication standards. Thrives in the startup environment and performs well under aggressive SLA targets.

Works with a process-oriented mindset and always looks for ways to eliminate redundancies. A creative problem-solver is able to overcome new problems with ease. Leads with positivity and committed to cultivating a positive work environment for everyone.

Detail-oriented and proficient with CRM, project management, and ticketing software.

Areas of Expertise

• Customer Service Management 
• People Management
• Budget & Forecasting

• Data Analysis 
• End-to-end Hiring 
• Performance Management 

• Process Optimization 
• Google Suite & Microsoft Office 
• Salesforce & Zendesk

A highly experienced professional in the field of Sales, Retention, and Leadership with extensive background and expertise in Customer Experience, Strategic Planning & Business Development. Proven track record of achieving aggressive targets in highly competitive environments, with a keen focus on the client, needs analysis - identifying prospects and providing them solutions, building relationships through effective communication, and consultative selling. An efficient communicator both written and verbal who can relate well to people at all levels within an organization as well as customers.

I am dedicated to creating solutions that best fit the need of the customer while meeting company objectives

BS, Business Administration

California State University Los Angeles, 2005