Khaleeah Bennett

Dedicated healthcare administrative professional with experience in patient registration, scheduling, clinical support, and healthcare operations across urgent care, primary care, and laboratory settings. Proven leadership background with experience training staff, coordinating schedules, improving workflow efficiency, interviewing and delivering exceptional patient service in fast-paced healthcare environments. Skilled in Epic EMR, insurance verification, patient intake, provider scheduling, pre-authorizations, and conflict resolution.

Recognized for professionalism, strong communication, multitasking abilities, and maintaining high patient satisfaction.

Lab Support Specialist / Administrative Specialist at Amazon One Medical (2026-01 – Present)

Manage patient intake, registration, scheduling, and administrative workflows in a high-volume healthcare setting

• Utilize EMR systems including 1Life for accurate patient documentation and appointment coordination
• Verify insurance, complete referrals and pre-authorizations, and support efficient patient flow
• Perform clinical support duties including phlebotomy, vitals, EKGs, and specimen processing
• Assist with improving operational efficiency and patient experience across clinical teams
• Support providers and leadership with administrative coordination and patient communication
• Conducted Interviews
• Scheduled scan so the patients are all set before their appointments
• Ordering supplies for the labs and the office and keep inventory up to date

Scheduler / Administrative Support at Avina Women's Care (2025-01 – 2026-01)

• Organized patient appointments to optimize scheduling efficiency and minimize wait times
• Implemented scheduling software to enhance appointment management and tracking processes
• Developed workflows for handling appointment cancellations and rescheduling efficiently
• Coordinated provider schedules and patient appointments for a busy women's healthcare office
• Managed incoming patient calls, appointment requests, and scheduling adjustments
• Verified insurance information and updated patient records accurately
• Assisted with front desk support and maintained organized workflow operations

Urgent Care Technician / Patient Support at Premier Health / Mount Carmel Urgent Care (2024-01 – 2025-01)

• Provided compassionate care, addressing patient needs and promoting comfort during visits
• Collaborated with healthcare providers to facilitate timely patient assessments and treatment plans
• Assisted with patient intake, registration support, vitals, and EMR documentation using Epic
• Supported patient flow and helped reduce wait times through strong multitasking and communication
• Worked closely with providers and clinical staff to ensure efficient urgent care operations
• Delivered compassionate patient service while maintaining professionalism in fast-paced environments
• Utilized electronic health record systems for efficient data entry and retrieval of patient information
• Ordering supplies that are needed for the office

Phlebotomy at Chance Medical

High School Diploma – Oyler School (2017-05)

Phlebotomy in Phlebotomy – Chance Medical