Kim

Operations-focused retail leader who has advanced through five progressively senior roles in four years — from technical support to store operations to sales leadership — building systems, training teams, and stabilizing underperforming operations along the way. Experienced in opening new stores, executing full inventory retrofits, managing loss prevention compliance, and leading teams of up to six through high-volume periods. Currently completing a bachelor's degree in Health Care Administration & Management while working full-time at a management level.

Seeking a corporate role in operations, training, or client experience.

Assistant Store Manager at Vince (2026-01 – Present)

• Manage back-of-house operations for a luxury contemporary brand, overseeing inventory control, daily sales reporting, and loss prevention compliance for a team of 5.
• Partner with company leadership to execute visual merchandising standards and operational priorities across all departments.
• Lead clienteling initiatives on the sales floor, building a consultative experience that drives repeat business and long-term brand loyalty.
• Ranked as the top individual seller in the store, consistently leading the team in personal sales performance.
• Interim-Store Manager experience for 6 weeks.

Sales Supervisor at Veronica Beard (2025-09 – 2026-01)

• Played a key role in a new store opening, establishing back-of-house systems and operational infrastructure from the ground up.
• Coached team members on clienteling techniques, product knowledge, and sales strategy to build a high-performing floor culture.
• Generated $80,000–$90,000+ in monthly personal sales, roughly half of the store's $170,000–$200,000+ monthly goal, ranking as top seller in a high-performance luxury environment.
• Cultivated a luxury client experience that drove repeat business and referrals in a high-touch fashion environment.

Brand Ambassador at David Yurman (2025-01 – 2025-08)

• Built and maintained a client book of 140+ clients within 4 months, achieving a strong retention rate.
• Doubled individual store sales goal in the first month through targeted outreach and expert clienteling.
• Maintained high Units Per Transaction (UPT) and demonstrated consistent success in closing sales.
• Specialized in engagement, men's, and women's fine gold jewelry for a high-net-worth clientele.

Operations Manager at Sephora (2023-09 – 2025-03)

Stepped into an operations manager role at a high-volume beauty retailer that had been without dedicated ops leadership for 6 months, onboarding one month before the holiday season. (Part-time from Jan 2025)

• Led a full brand retrofit — relocating brands and product categories — while simultaneously managing holiday prep, inventory, and a team of 6 associates.
• Reduced shrink through strict loss prevention policy adherence, resulting in corporate approval of a dedicated Loss Prevention agent for the location.
• Streamlined scheduling, compliance, and operational workflows to stabilize store performance and realign with corporate standards.

Technical Specialist at Apple (2021-12 – 2023-02)

• Provided expert technical support and troubleshooting on electronic products for customers and sales associates.
• Maintained accurate records of customer interactions and technical support requests.
• Achieved a 95% customer satisfaction rating through consistent, solutions-focused service.

Bachelor of Applied Science in Health Care Administration & Management – Southern New Hampshire University (2027-05)

– Southern New Hampshire University (2025-06 – 2025-08)

General Studies – Monterey Peninsula College (2016-01 – 2018-05)