Bryant Reyna

Multi-unit retail leader with 13+ years of experience managing high-volume operations, driving sales growth, and developing top-performing teams. Oversaw two Mattress Firm locations generating approximately $3.6 million in annual revenue while leading teams of 6–7 associates. Recognized with multiple Sales & Service Awards, achieved #1 district rankings across key performance metrics, and exceeded $100,000 in sales during a single sales period eight times.

Proven track record of developing future leaders, including Store Managers, through coaching, performance management, and succession planning. Bilingual in English and Spanish

Retail Sales Associate - Ashley Furniture

(2026-03)

• Deliver consultative sales experiences and customized home furnishing solutions
• Assist customers with financing, product selection, and order management
• Maintain product expertise and showroom presentation standards
• Increased revenue by 20% within one month.

Senior Store Manager - Mattress Firm - Palmdale and Sylmar

(2022-10 - 2026-03)

• Directed operations for Palmdale and Sylmar locations with a combined annual revenue of approximately $3.6 million, maintaining top district rankings across key performance indicators.
• Managed comprehensive business functions including sales performance, staffing, recruiting, scheduling, and operational execution, leading to multiple Sales & Service Awards.
• Led and developed high-performing teams, recruiting and training future leaders and Store Managers while fostering a culture of accountability and customer service excellence.
• Achieved significant sales success, generating over $100,000 during a single sales period on eight occasions.
• Collaborated with district leadership to drive strategic sales initiatives and enhance profitability.

Customer Service Representative - Flagstar Bank

(2022-03 - 2022-10)

• Provided bilingual customer support in a high-volume banking and service environment
• Resolved complex customer concerns while maintaining high customer satisfaction standards
• Escalated sensitive account issues and documented customer interactions accurately
• Consistently delivered professional service while meeting quality and performance expectations

Insurance Sales & Customer Relations Professional - Allstate, Global First Insurance, Kerry's Insurance Services, Adriana's Insurance

(2016 - 2022)

• Generated new business through networking, referrals, prospecting, and relationship management
• Advised clients on auto, home, renters, umbrella, and personal lines insurance products
• Exceeded sales goals through consultative selling and exceptional customer service
• Built long-term client relationships that increased retention and referral business
• Mentored new team members and supported office operations

High School Diploma - Eastside High School