Kristan Lamb
Claims & Repair Operations Specialist
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About
Customer-focused Service Advisor with hands-on automotive repair experience and a strong background in estimating, insurance coordination, and fast-paced service operations. Skilled in managing multiple repair orders, communicating effectively with technicians and customers, and delivering CSI-driven service results.
Willing to relocate: Anywhere
Experience
Service Advisor at Caliber Collision (2022-07 – Present)
- Write and manage repair estimates using Mitchell and CCC One
- Serve as primary liaison between customers, technicians, and insurance providers
- Explain repair recommendations, timelines, and costs clearly to customers
- Coordinate labor assignments and repair workflow to meet production goals
- Review and submit supplements as repairs progress
- Maintain consistent customer communication to support satisfaction and retention
- Manage multiple repair orders simultaneously in a high-volume environment
Auto Body Technician at Caliber Collision (2022-07 – 2023-10)
- Completed TAPS apprenticeship focused on disassembly, reassembly, and parts identification
- Documented repair needs and wrote supplement sheets
- Gained full understanding of repair workflow from vehicle intake through delivery
- Worked closely with estimators and advisors to support efficient repairs
Lead Assistant Manager at Speedway LLC (2021-06 – 2022-07)
- Assisted General Manager with daily operations, scheduling, and staff supervision
- Trained new employees and coached performance in a fast-paced environment
- Handled customer escalations and resolved complaints professionally
- Managed cash handling, EOD reporting, and vendor check-ins
- Ran store independently during GM absence
Sales Associate at Lowe's Home Improvement (2021-04 – 2021-06)
Package Handler at FedEx Ground (2020-09 – 2021-03)
- Sorted, loaded, and processed freight while following safety and quality standards
- Maintained accuracy and efficiency under minimal supervision
Education
High school diploma – Providence Grove High School (2014-08 – 2019-06)
