Kyah Williams

Dedicated and service-oriented professional with a passion for creating exceptional customer experiences in the hospitality and customer service industry. Known for outstanding interpersonal skills and a commitment to delivering top-notch service. Adept at building strong customer relationships and resolving issues to ensure satisfaction. Proven track record of success in fast-paced, customer-centric environments.

VIP Hospitality Concierge Rep at Hard Rock Casino & Hotel Tampa (2025-02 – Present)

• Anticipated guest needs proactively to create memorable stays
• Built and maintained relationships with premium clientele through professional communication and personalized service.
• Managed VIP arrivals, departures, room preferences, amenities, and special accommodations with strong attention to detail and critical Excel spreadsheet knowledge
• Coordinated reservations for dining, entertainment, transportation, nightlife, spa services, and exclusive guest experiences
• Demonstrated strong multitasking, conflict resolution, and customer service skills while maintaining a polished professional image.

Client Fulfillment Specialist at Long Home Products (2024-05 – 2024-12)

• Data entry & processing financing & loan documents
• Scheduling projects and abiding by scheduling procedures & time frames
• Arranging dumpster scheduling & pickups on job sites along with performing daily calls to check-in on customers throughout the duration of their projects
• Problem-solving problematic projects and working with clients & project managers to find effective solutions
• Assisting customers with project development and advising them of construction protocols needed to perform their installations

ERS Call Center Representative at AAA American Automobile Association (2022-09 – 2023-11)

• Dispatching emergency roadside assistance to members
• Analyzing accounts & offering beneficial services to members
• Verifying personal information of the members and placing service requests efficiently in software applications
• Data entry & performing geographical location spotting

Leasing Consultant/Agent at Oakland Management (2020-09 – 2022-08)

• Leasing/selling inventory to qualified prospects
• Generated lease paperwork for all new move-ins, collected monies due at move-in, provided move-in packages, and ensure smooth execution of new move-in experience
• Renew leases with current tenants & creating leases for new tenants
• Negotiated and closed leases with over 300 prospective tenants, resulting in a 30% increase in occupancy rate

Guest Service Representative at Detroit Marriott at the Renaissance Center (2018-12 – 2020-07)

• Greet guests with a warm and friendly demeanor upon arrival.
• Efficiently handle check-in and check-out procedures, ensuring accuracy in guest information and payment transactions.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Complete daily reports and communicate relevant information to the management team.

Call Center Representative at Comcast (2017-08 – 2018-11)

• Cross-selling & promoting multiple products to customer in a call center environment
• Troubleshooting various issues with services and discovering the needs of each customer
• Maintaining adequate call flow and quality metrics
• Handled high-volume of customer inquiries in a professional and timely manner

Associates of Arts in Communications – Wayne County Community College (2018-01 – 2020-04)