LaToya Hurd
IT Specialist
Talent
Cedar Hill, Dallas14 USD/hourMember since July 18, 2025
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About
IT Specialist /Technical Support Specialist with extensive experience in supporting and maintaining technical environments. Seeking to leverage my technical skills and strong communication abilities in a challenging technologyenvironment.
Experience
- Diagnosed and resolved hardware and software issues within an average of 10 min per ticket utilizing Zendesk.
- Provided Technical Support to over 200 clients across multiple departments
- Implemented security measures that reduced incidents by 20%
- Maintained detailed documentation of all issues and solutions
Education
Texas Premier Technology Institute IT Security Administrator Associate Program, Henry Harvin Post Graduate Program in Cyber Security -SYSTEM HACKING
