HR Manager/Regional Business Support Supervisor - Allegis Group (Actalent Inc.) - Irvine, CA
(2021-01)
Partner with Directors to support operational goals and foster positive employee relations, ensuring a productive and compliant work environment.
- Resolved escalated employee relations concerns, fostering a positive work environment.
- Coordinated onboarding processes, including documentation preparation and training scheduling.
- Maintained accurate and confidential personnel records in compliance with company policies.
- Organized and tracked training sessions for staff and leadership.
- Managed administrative operations such as scheduling, reporting, and documentation.
- Led and coached team members to enhance performance and communication.
- Supported organizational restructuring and implementation of new procedures.
- Handled confidential information with discretion and professionalism.
Customer Support Supervisor - Allegis Group (Aerotek Inc.)
(2005-01 - 2021-12)
- Supervised customer support teams to ensure high-quality service and timely issue resolution.
- Coordinated training and development programs for support staff.
- Managed escalations and implemented process improvements to boost customer satisfaction.
- Improved team performance outcomes by managing key metrics and setting clear, measurable expectations tied to results.
- Ensured operational excellence through payroll accuracy, compliance, and data management.
- Recruited and retained talent aligned with business needs, managing workloads and staffing goals.
- Fostered team collaboration, professionalism, and accountability.
- Facilitated continuous improvement through training, reviews, and career growth support.
Customer Support Associate - Allegis Group (Aerotek Inc.)
(1997-01 - 2005-12)
- Provided frontline customer support by addressing inquiries and resolving issues efficiently.
- Trained new support staff and enhanced customer service protocols.
- Processed payroll and worker's compensation tasks with high accuracy.
- Processed I-9 forms and maintained HR records.
- Represented the company at Labor Board and Unemployment hearings.
- Reduced manual timecard errors and ensured compliance with expiring documents.
- Ensured WOTC/8850 compliance and resolved negative hours promptly.
- Managed workers compensation processes with minimal lag time and high paperwork accuracy.
- Responded promptly to unemployment claims and corrected FLSA issues weekly.
- Completed contractor onboarding and conducted new hire orientations.
