Laura Blyden

Experienced Business Support Supervisor with 29 years of experience. Skilled in Employee Relations Support, Onboarding, Training Coordination, and Confidential Record Management. Known for professionalism, stability, and strong communication during organizational change. Seeking a role to support employees and enhance HR operations.

HR Manager/Regional Business Support Supervisor - Allegis Group (Actalent Inc.) - Irvine, CA

(2021-01)

Partner with Directors to support operational goals and foster positive employee relations, ensuring a productive and compliant work environment.

• Resolved escalated employee relations concerns, fostering a positive work environment.
• Coordinated onboarding processes, including documentation preparation and training scheduling.
• Maintained accurate and confidential personnel records in compliance with company policies.
• Organized and tracked training sessions for staff and leadership.
• Managed administrative operations such as scheduling, reporting, and documentation.
• Led and coached team members to enhance performance and communication.
• Supported organizational restructuring and implementation of new procedures.
• Handled confidential information with discretion and professionalism.

Customer Support Supervisor - Allegis Group (Aerotek Inc.)

(2005-01 - 2021-12)

• Supervised customer support teams to ensure high-quality service and timely issue resolution.
• Coordinated training and development programs for support staff.
• Managed escalations and implemented process improvements to boost customer satisfaction.
• Improved team performance outcomes by managing key metrics and setting clear, measurable expectations tied to results.
• Ensured operational excellence through payroll accuracy, compliance, and data management.
• Recruited and retained talent aligned with business needs, managing workloads and staffing goals.
• Fostered team collaboration, professionalism, and accountability.
• Facilitated continuous improvement through training, reviews, and career growth support.

Customer Support Associate - Allegis Group (Aerotek Inc.)

(1997-01 - 2005-12)

• Provided frontline customer support by addressing inquiries and resolving issues efficiently.
• Trained new support staff and enhanced customer service protocols.
• Processed payroll and worker's compensation tasks with high accuracy.
• Processed I-9 forms and maintained HR records.
• Represented the company at Labor Board and Unemployment hearings.
• Reduced manual timecard errors and ensured compliance with expiring documents.
• Ensured WOTC/8850 compliance and resolved negative hours promptly.
• Managed workers compensation processes with minimal lag time and high paperwork accuracy.
• Responded promptly to unemployment claims and corrected FLSA issues weekly.
• Completed contractor onboarding and conducted new hire orientations.

A.A. - Merchandise Marketing - Fashion Institute of Design & Merchandising (FIDM)