Laura Deis-Alcorn

Administrative and customer service professional with 15+ years of experience supporting healthcare, insurance, and office operations. Skilled in appointment scheduling, patient and client communication, documentation, data entry, insurance and benefits support, and managing multiple priorities in fast-paced environments. Known for being organized, dependable, professional, and committed to providing responsive service.

Front Desk Coordinator - Informed Choice Insurance Agency - Green Bay, WI

(2021-01 - 2026-07)

• Coordinate client appointments and maintain accurate scheduling for multiple insurance agents.
• Review calendars, identify scheduling conflicts, and make adjustments to keep appointments organized and on track.
• Prepare client paperwork and documentation in advance to support appointments.
• Assist clients with applications, required forms, and general insurance questions while providing professional, responsive service.
• Respond to client questions regarding insurance benefits and coverage.
• Collaborate with agents to support daily office operations and provide timely assistance to clients.
• Maintain an organized, welcoming front office while balancing multiple priorities and frequent interruptions.
• Improve office organization and workflow by developing practical processes that support efficiency and a positive client experience.

Contract Customer Service Representative - Cadre (Informed Choice Insurance Agency) - Green Bay, WI

(2020-09 - 2020-12)

• Scheduled appointments for clients to meet with insurance representatives and review coverage.
• Responded to client inquiries regarding benefits and provided first-call customer service.
• Used open-ended questions to identify client needs and determine appropriate next steps.

Dental Service Representative - Dental Associates - Green Bay, WI

(2019-05 - 2020-06)

• Accepted and processed patient payments and maintained accurate account information.
• Updated patient accounts and assisted with ongoing billing and administrative needs.
• Scheduled and confirmed appointments for diagnostic services, surgeries, and medical consultations.

Patient Service Representative - BayCare Orthopedics - Green Bay, WI

(2017-08 - 2019-05)

• Greeted and checked in patients in a professional, welcoming manner.
• Scheduled and coordinated patient appointments while maintaining accurate information.
• Assisted patients with registration and required forms and documentation.
• Triaged patients and directed them appropriately based on their needs.
• Answered phones and responded to patient questions and requests.
• Maintained accurate patient information and updated records as needed.
• Provided excellent customer service while protecting patient confidentiality.

Customer Service Advocate - UnitedHealthcare - Green Bay, WI

(2016-08 - 2017-03)

• Maintained accurate records of customer interactions, inquiries, complaints, and resolutions.
• Documented customer concerns and actions taken to support effective follow-up and resolution.
• Reviewed account information and helped ensure appropriate changes were made to address customer concerns.
• Resolved customer service inquiries related to benefits, eligibility, and claims, including first-call resolution when possible.

Licensing/Commissions Representative - UnitedHealthcare - Green Bay, WI

(2015-06 - 2016-08)

• Compared, sorted, and verified data for accuracy before information was entered into systems.
• Compared source documents and re-entered information in verification formats to identify and correct errors.

Patient Service Representative - Bellin Cardiology - Green Bay, WI

(2014-01 - 2015-06)

• Entered patient demographic information, medical history, diagnoses, procedures, and treatment information into computer systems.
• Operated a telephone switchboard to answer, screen, and forward calls; provided information, took messages, and scheduled appointments.
• Protected the security and confidentiality of medical records and patient information.

Phlebotomy - Northeast Wisconsin Technical College (NWTC) (2008-07)

High School Diploma - Luxemburg-Casco High School