Mackenzie King

Enthusiastic Administrative and Customer Service Professional with experience providing high-level administrative support, executive coordination, and customer operations management. Proven track record acting as a central liaison coordinating cross-functional teams, managing vendor relations, facilitating calendars and schedules, and improving business processes. Adept at graphic design and social media promotion, financial processing (AP/AR, budgeting), issue resolution, and delivering exceptional customer care across private and public organizations.

IT Business Manager at Brown County Information Technology (2024-05 – Present)

• Provide high-level executive assistance and administrative oversight for the IT Director, streamlining business operations across technical teams.
• Serve as the primary customer service contact and operational hub for internal departments, county leadership, municipal partners, and third-party vendors.
• Manage end-to-end purchasing, vendor contracts, procurement, and equipment tracking using New World ERP.
• Oversee financial administrative workflows including AP/AR processing, invoice verification, chargebacks, monthly audits, and budget reporting.
• Coordinate schedules, organize cross-departmental project meetings, manage communications, and compile status reports of day to day activities.

Office Assistant / Secretary II at Brown County Extension (2023-10 – 2024-05)

• Delivered front-line customer service, administrative support, and inquiry resolution to Brown County residents and community stakeholders.
• Managed office communications, incoming calls, constituent inquiries, and daily administrative documentation.
• Handled financial operations, including invoice preparation, processing accounts payable/receivable, and maintaining transaction logs.
• Coordinated complete event logistics, attendee registration, schedule management, social media promotion, and marketing materials.

eSports Lounge Manager & Customer Service Lead at University of Wisconsin–Green Bay (2021-10 – 2023-09)

• Built, launched, and directed daily operations, in partnership with senior university staff, for the university's inaugural eSports Lab, driving customer engagement and satisfaction.
• Recruited, trained, scheduled, and supervised a staff of seven customer support employees, ensuring high service standards.
• Spearheaded customer escalation handling, technical troubleshooting, campus event planning, and stakeholder relations.

Classroom Assistant at Greenhouse Co-School (2017-09 – 2019-06)

• Supported daily classroom organization, administrative task completion, recordkeeping, and student activity coordination.

Bachelor of Arts in Organizational Leadership (Emphasis in Communications) – University of Wisconsin–Green Bay