Lauren Randall
Director of Operations
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About
Versatile dental and medical professional with over 16 years of combined experience in office administration and leadership. Proficient in office operations, patient coordination, and team support. Led office transitions and the onboarding and implementation of new systems.
Experienced in staff recruiting and training, fostering cohesive and high-performing teams. Creative, reliable, and detail-oriented—thriving in fast-paced environments and dedicated to delivering exceptional patient and team experiences.
Experience
Director of Operations - Interlachen Dental Associates
(2025-06)
Office Manager - Interlachen Dental Associates
(2024-03 - 2025-06)
Insurance & Billing Coordinator - Interlachen Dental Associates
(2015-11 - 2024-03)
In addition to operational leadership, I have managed financial and insurance processes, including billing, coding, claims management, appeals, credentialing and recredentialing. I continue to support the admin team with general office tasks, treatment coordination, and day-to-day problem-solving.
Provider Assistance Center - UCare
(2015-06 - 2015-11)
Assisted providers with inquiries including network status, credentialing, member benefits, claim submission and status, and patient concerns or complaints.
Billing Specialist - River Ridge Treatment Center
(2011-06 - 2015-06)
Managed in-office billing and coding, as well as surgical billing and coding for procedures performed at a specialty hospital. Obtained prior authorizations for orthopedic products, handled accounts receivable, and supported daily administrative and financial tasks to ensure accurate billing and timely payments.
Education
Associates Degree - Health Information Technician - Rasmussen University (2010-05)
Certificate - Healthcare Business Management - Minnesota School of Business (2007-09 - 2008-12)
Coursework - Radiography - St. Catherine University (2003-01 - 2005-05)
