Lauren Williams

Customer-focused professional with multiple years of experience among different retail environments. Excelled in verbal communication, prioritizing, and organization. Extensive product knowledge and exceptional customer service.

Dairy/Frozen Assistant Manager at Natural Grocers (2023-12 – 2024-07)

Natural Grocers is an organic grocer with a focus on nutrition education

• Successfully managed customer complaints and team conflicts by employing active listening and conflict resolution techniques.
• Managed inventory and ordering processes using programs and physical logs to ensure optimal stock levels and minimize waste.
• Proactively assisted and educated 10+ customers per day on a wide variety of product.
• Trained and mentored team members on best practices for customer service and cash management, resulting in improved efficiency and customer satisfaction.
• Increased dairy/frozen sections sales by 20% by optimizing product placement and promotions.
• Multitasked daily, taking care of my department as well as ensuring the needs of the store.

Tanning Consultant at Rockstar Tan (2022-06 – 2023-11)

Rockstar Tan is a popular full-service tanning salon.

• Provided personalized tanning recommendations and developed customized plans for clients based on their skin type and desired results.
• Educated customers on safe tanning practices, UV exposure, and the benefits of using our variety of tanning products.
• Promoted and sold tanning packages, lotions, and accessories to meet sales targets and increase client retention by 13%
• Maintained a clean and organized tanning area

Barista at Starbucks (2019-08 – 2022-03)

• Demonstrated a positive and professional attitude, building connections with customers and co workers alike fostering an environment full of regulars.
• Prepared hot and cold beverages to customer specifications.
• Completed 150+ daily transactions with a POS
• Trained 2 newly hired colleagues on payment processing and shop operations
• Maintained cleanliness and organization of coffee bar and dining areas, contributing to the store receiving a 100% compliance rating during health inspections

GED – Rogue Community College (2019)