IT Support
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Cybersecurity Engineer with a B.S. in Cybersecurity and 5 years of experience focused on network administration and security within large-scale enterprise environments. Proven ability to protect enterprise assets through proactive security measures, incident response, and device lifecycle management. Proven experience supporting Amazon Operations leadership and staff in large-scale fulfillment center environments (1,000–2,500+ employees).
Demonstrated expertise in device lifecycle management and maintaining essential network infrastructure to protect enterprise assets.
Ensuring timely response to incidents within a Service Level
Agreement in providing customer service for technical issues and
Security needs.
Diagnose, monitor, troubleshoot, repair, secure computer hardware.
Managing and administering server-based systems.
Provide support and access for tablets, smartphones, laptops, printers,
network connectivity, scanners, PXE boot provision thin clients, Active
Directory user profiles and work stations.
Install software, setup workstations, and assist with access,
permissions, MutiFactor Authentication setup, system compliance.
Prepare and maintain technical documentation and perform preventative maintenance on critical assets
Work on projects and report to the IT manager.
Change Management principles and practices for tasks work on critical network assets
Associate of Science in Information Technology
Bachelor of Science in Cybersecurity
