Loresha Saludares

Results-driven front desk receptionist and pharmacy technician with 11 years of experience in customer service and 4 years experience in patient care within the healthcare and hospitality industries. Proven ability to enhance patient experiences through empathetic communication and efficient service. Skilled in managing high-volume transactions, medical billing, and maintaining organized patient records.

Committed to fostering a welcoming environment and supporting team success through strong organizational and problem-solving skills.

Pharmacy Technician - CVS Health - Las Vegas, NV

(2022-10)

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.

Front Desk Receptionist - Massage Envy - Las Vegas, NV

(2019-04 - 2022-10)

• Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments and prepare bank deposits.

Front Desk Agent - Aulani Spa & Resort - Kapolei, HI

(2015-06 - 2019-01)

• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Strong computer skills and knowledge is required
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
• Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

High school diploma - James Campbell High School (2010-03 - 2013-05) Honolulu, HI